Luxury Concierge II – Guest Experience Pro

Evans Hotels Llc; San Diego (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rooms for you, family

Free employee parking

Free meals during shifts

Health benefits

401k with match

Career advancement opportunities

Job summary

The Lodge at Torrey Pines, part of Evans Hotels LLC, is seeking a Concierge II to warmly welcome guests and provide personalized service that exceeds expectations. You will assist with reservations and recommendations, ensuring a seamless guest experience.

Responsibilities include coordinating transportation and business-center support, working closely with hotel departments, and maintaining a positive, professional demeanor under pressure. Weekend and holiday availability is required.

Qualifications

• At least 2 years of relevant experience and/or training.
• Previous similar position in a hotel, preferably in a luxury hotel, or similar business entity preferred.
• Knowledge of the surrounding area, restaurants, and attractions.
• Availability to work on weekends and holidays is required.

Responsibilities

• Conveys a favorable image of the organization by projecting a positive professional appearance and demeanor to our guests.
• Pleasantly promotes the available amenities and facilities of our hotel and assists the guest in making reservations for those amenities.
• Answers inquiries, offer (s) suggestions, and provides assistance with transportation, restaurant reservations, and local activities.
• Schedules and manages hotel courtesy car transportation for our guests.
• Provides assistance with business center services such as copying, printing documents, and mailing packages for our guests.
• Plays a key role in ensuring that our guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

Skills

Guest service experience

Job description

The Lodge at Torrey Pines, part of Evans Hotels LLC, is seeking a Concierge II to warmly welcome guests and provide personalized service that exceeds expectations. You will assist with reservations and recommendations, ensuring a seamless guest experience.

Responsibilities include coordinating transportation and business-center support, working closely with hotel departments, and maintaining a positive, professional demeanor under pressure. Weekend and holiday availability is required.