Luxury Concierge: Elevate Resident Experience & Service

Paycom - ATS; Franklin (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwood Ravin seeks a Concierge for the McEwen Northside community in Franklin, TN to deliver a polished, high-touch resident experience. You will be the first point of contact for residents and guests, ensuring attentive service and clear communication in a welcoming environment.

Key duties include managing the concierge desk, coordinating with onsite teams, and maintaining a visible yet discreet presence in the lobby, while recognizing residents and anticipating their needs.

Qualifications

• Solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards.

Responsibilities

• Manage concierge desk operations, including packages and guest access.
• Act as central point of coordination between residents and onsite teams to ensure seamless service execution.
• Maintain visibility in the lobby, balancing hospitality presence with awareness of building activity.
• Create a consistent, polished experience by recognizing residents and anticipating their needs.
• Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation.

Skills

Hospitality

Customer Service

Luxury Retail

Attention to Detail

Communication

Job description

Northwood Ravin seeks a Concierge for the McEwen Northside community in Franklin, TN to deliver a polished, high-touch resident experience. You will be the first point of contact for residents and guests, ensuring attentive service and clear communication in a welcoming environment.

Key duties include managing the concierge desk, coordinating with onsite teams, and maintaining a visible yet discreet presence in the lobby, while recognizing residents and anticipating their needs.