Luxury Client & Operations Advisor (Temp to Perm) - Seattle

Sabceducation; Seattle (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Valentino Seattle is seeking a Client & Operations Advisor (Temp) to blend luxury client service with store operations. You’ll support sales, client development, inventory control, and omnichannel fulfillment, with a pathway to permanent placement based on performance.

The role demands at least 3 years in luxury retail, strong communication, and experience with POS and SAP systems. Expect a fast-paced, client-first environment with commission opportunities. Location: Seattle.

Qualifications

• Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
• Proven track record in sales and customer relationship management.
• Strong organizational, time management, and follow-up skills.
• Experience with retail systems including POS and SAP.

Responsibilities

• Deliver the Valentino Couture Service across all phases of the client journey.
• Build and maintain strong client relationships through proactive engagement and clienteling.
• Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
• Participate in OTO appointments and private client experiences.
• Handle all sales and after-sales activities including returns, repairs, and complaints.
• Escalate client issues to Store Management as needed.
• Execute cycle counts and annual inventory audits on schedule with Corp office.
• Maintain a clean, organized, and secure stockroom.
• Ensure accurate pricing, tagging, and ticketing of merchandise.
• Monitor and replenish floor stock to maximize sales.
• Partner with Store Manager to optimize stockroom layout and product rotation.
• Train team members on inventory guidelines and procedures.
• Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
• Prepare and manage shipments to clients, other stores, and warehouses.
• Assist with receiving, shipping, and stock transfers.
• Support front-of-house presentation and maintenance during peak hours.
• Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
• Execute in-house repairs and monogram requests where applicable.
• Partner with corporate after-sales department and third-party vendors.
• Ensure high-level service and timely resolution of client issues.
• Support visual standards and display maintenance in collaboration with In-Store Visual team.
• Assist with floor directives and product presentation.

Skills

Client service

Operations management

Sales support

VIP clienteling

Tools

POS systems

SAP

Job description

Valentino Seattle is seeking a Client & Operations Advisor (Temp) to blend luxury client service with store operations. You’ll support sales, client development, inventory control, and omnichannel fulfillment, with a pathway to permanent placement based on performance.

The role demands at least 3 years in luxury retail, strong communication, and experience with POS and SAP systems. Expect a fast-paced, client-first environment with commission opportunities. Location: Seattle.