Luxury Client Experience Specialist

FashionUnited; New York, Northern (NY, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Tiffany & Co. is seeking a Client Success Specialist who ensures an exceptional after-sales service experience for luxury clients, serving as the primary contact for complex inquiries, repairs, and adjustments while upholding the brand's unparalleled standards.

Responsibilities include cultivating client relationships, proactively managing escalations with empathy, clearly communicating timelines and outcomes, coordinating with repair, sales and logistics teams, and maintaining accurate records

Qualifications

• High school diploma or equivalent.
• 2+ years business experience with strong operational background.
• Experience in luxury environment and service standards.
• Exceptional written and verbal communication, professional correspondence.
• Empathetic problem-solving and client-focused mindset.
• Ability to manage client expectations and navigate challenging interactions.
• Strong analytical thinking and problem-solving.
• Adapt to product developments and service enhancements.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Cultivate and maintain strong relationships with luxury clients, providing proactive support.
• Escalate and resolve complex client concerns with grace and empathy.
• Clearly communicate timelines, processes, and outcomes to clients.
• Create detailed online and letter-based estimates ensuring accuracy of technical information.
• Maintain in-depth product knowledge to advise clients accurately.
• Solicit and analyze client feedback to improve service delivery.
• Collaborate with repair, sales, and logistics teams to resolve requests.
• Document client interactions and resolutions in the CRM system.

Skills

Exceptional communication

Empathetic problem-solving

Client relationship management

Analytical thinking

Ability to manage expectations

Education

High school diploma or equivalent

Tools

Salesforce CRM

AS400

MS Office

POS systems

Job description

Tiffany & Co. is seeking a Client Success Specialist who ensures an exceptional after-sales service experience for luxury clients, serving as the primary contact for complex inquiries, repairs, and adjustments while upholding the brand's unparalleled standards.

Responsibilities include cultivating client relationships, proactively managing escalations with empathy, clearly communicating timelines and outcomes, coordinating with repair, sales and logistics teams, and maintaining accurate records