Luxury Client Experience Specialist

Tourneau|Bucherer; New York (NY); On-site; USD 33,000 - 39,000; Full time

Job summary

Tourneau|Bucherer is seeking a Virtual Client Advisor to support cross-functional interactions with our Rolex Fifth Avenue Flagship location. You will ensure extraordinary client experiences across in-store and digital touchpoints, acting as an ambassador for our brand, products, and values.

Responsibilities include handling client inquiries across channels, scheduling appointments, and leveraging CRM to deliver timely, accurate support.

Qualifications

• Exceptional client centricity through active listening and superior communication skills.
• Ability to navigate multiple client inquiries across channels with professionalism.

Responsibilities

• Maintain excellent verbal communication with clients about Rolex brand and services.
• Schedule, confirm and adjust in-store client appointments.
• Use CRM to support client interactions and track inquiries.
• Respond to client inquiries via email, phone, chat and social media.
• Diffuse escalations professionally and maintain client satisfaction.
• Collaborate with store and corporate teams to meet service metrics.

Job description

Tourneau|Bucherer is seeking a Virtual Client Advisor to support cross-functional interactions with our Rolex Fifth Avenue Flagship location. You will ensure extraordinary client experiences across in-store and digital touchpoints, acting as an ambassador for our brand, products, and values.

Responsibilities include handling client inquiries across channels, scheduling appointments, and leveraging CRM to deliver timely, accurate support.