Luxury Client Experience Lead

Brobston Group; Pasadena (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Tiffany & Co. is seeking a Client Advisor in Pasadena, CA to embody the Tiffany brand in every client interaction and deliver exceptional service experiences. You will develop lasting client relationships, exceed sales targets, and contribute to a high-touch, memorable in-store experience.

Expected responsibilities include growing repeat business, cultivating client data, and promoting a culture of clienteling while maintaining a luxury service standard across all client interactions.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

Responsibilities

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily
• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Skills

Excellent communication

Brand ambassador

Retail/sales experience

POS systems

Clienteling

Education

College/university degree

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

Tiffany & Co. is seeking a Client Advisor in Pasadena, CA to embody the Tiffany brand in every client interaction and deliver exceptional service experiences. You will develop lasting client relationships, exceed sales targets, and contribute to a high-touch, memorable in-store experience.

Expected responsibilities include growing repeat business, cultivating client data, and promoting a culture of clienteling while maintaining a luxury service standard across all client interactions.