Client Engagement Specialist

Joseph Phelps Vineyards; St. Helena (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

13 Paid Holidays

Vacation & Sick time

Wellness Day and Monthly Wellness Reim

Farm Fresh to You membership

Health Benefits: Medical, Dental and V

401K match

Annual Employer Gift

Generous Employee Discounts

Employee Wine Program

Job summary

Joseph Phelps Vineyards seeks a Client Engagement Specialist to cultivate meaningful, long‑term client relationships and support direct‑to‑consumer sales through personalized engagement. You will be the polished, trusted contact delivering refined service via phone, email, SMS and other approved channels, tailoring experiences to preferences and purchase history.

As part of the guest experience, you will manage orders, shipments, inventory inquiries, and membership coordination, ensuring every

Qualifications

• Minimum of two years of telephone sales, clienteling, luxury hospitality, or premium wine industry experience preferred.
• Exceptional sales and interpersonal communication skills, with the ability to connect authentically and professionally by phone, in writing, and in person.
• Warm, engaging presence with a positive, service-oriented attitude.
• Demonstrated ability to build long-term client relationships through personalized outreach, attentive follow-up, and thoughtful service.
• Highly detail-oriented, organized, and efficient.
• Experience using CRM and other computer-based project management tools.
• Proficient in Microsoft Word, Excel, Teams, and Outlook; experience with Commerce7 and RedChirp is a plus.

Responsibilities

• Proactively generate revenue through relationship-based client outreach while achieving sales goals.
• Deliver gracious, highly personalized service to new, current, and previous clients.
• Recommend wines with care and expertise based on client preferences and history.
• Enter sales orders into Commerce7 and maintain accurate customer data.
• Set follow-up tasks and note customers' preferences and buying habits.
• Answer customer inquiries via calls, texts, and emails regarding orders.
• Provide recommendations on food pairings, serving, and wine storage.

Skills

Telephone sales

Clienteling

Luxury hospitality

Interpersonal communication

CRM proficiency

Attention to detail

Tools

Commerce7

RedChirp

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Joseph Phelps Vineyards, one of Napa Valley's most acclaimed and iconic wineries, is seeking a Client Engagement Specialist to cultivate meaningful, long-term relationships with our clients and members while supporting direct-to-consumer sales through thoughtful, personalized engagement.

The Client Engagement Specialist cultivates meaningful, long-term relationships with Joseph Phelps Vineyards clients and members while supporting direct-to-consumer sales through gracious, personalized engagement.

Serving as a trusted and attentive point of contact, this role delivers refined, highly personalized service that reflects the standards of a luxury wine brand. The Client Engagement Specialist proactively connects with clients through phone, email, SMS, and other approved communication channels to understand preferences, anticipate needs, recommend wines and experiences, and create memorable opportunities for continued engagement with Joseph Phelps Vineyards.

This is an exciting opportunity for a relationship-driven professional who is passionate about hospitality, client engagement, and delivering elevated experiences that inspire lasting connections with the Joseph Phelps Vineyards brand.

Duties And Responsibilities

OUTREACH

• Proactively generate revenue through thoughtful, relationship-based client outreach while achieving sales goals established by the Manager
• Deliver gracious, highly personalized service to new, current, and previous clients
• Recommend wines with care and expertise based on individual client preferences, purchase history, collecting interests, and prior engagement
• Participate in outreach sales team meetings

DATABASE MANAGEMENT

• Enter sales orders into Commerce7, ensuring orders are complete and accurate
• Maintain an up-to-date consumer database, including credit card information and billing and shipping addresses
• Set follow-up tasks and make notes of customers' preferences, purchasing habits, and other sales opportunities

WINE SHIPMENTS, DELIVERY, AND INVENTORY

• Work together with our Phelps Preferred Team to assist customers with shipping information, package tracking, and other order issues as they arise
• Monitor progress of orders through the fulfillment portal
• Manage returned orders promptly and accurately through resolution

GUEST COMMUNICATION

• Respond in a timely manner to all calls, texts, and emails regarding direct sales orders
• Promptly investigate and follow up on any customer order concerns
• Maintain knowledge of the Joseph Phelps Vineyards story and available wines to provide customized recommendations based on customers' preferences
• Communicate with warmth, discretion, and polish in a manner consistent with the Joseph Phelps Vineyards brand voice and luxury positioning
• Provide recommendations on food pairings, when to drink, how to store, and how to serve wine
• Deliver elevated, luxury-level service across all client-facing interactions, ensuring every touchpoint feels thoughtful, polished, and aligned with the Joseph Phelps experience
• Represent Joseph Phelps Vineyards as a polished and professional brand ambassador in every interaction
• Support membership coordination and client inquiries under the direction of the Membership Manager
• Educate customers on Phelps Preferred opportunities and benefits
• Provide administrative assistance when needed

OTHER DUTIES

• Performs other duties as assigned by manager

Requirements

QUALIFICATIONS

• Minimum of two years of telephone sales, clienteling, luxury hospitality, or premium wine industry experience preferred
• Exceptional sales and interpersonal communication skills, with the ability to connect authentically and professionally by phone, in writing, and in person
• Warm, engaging presence with a positive, service-oriented attitude
• Demonstrated ability to build long-term client relationships through personalized outreach, attentive follow-up, and thoughtful service
• Highly detail-oriented, organized, and efficient
• Experience using CRM and other computer-based project management tools
• Proficient in Microsoft Word, Excel, Teams, and Outlook; experience with Commerce7 and RedChirp is a plus
• Self-motivated, accountable, and collaborative, with the ability to achieve individual and team goals

PHYSICAL/MENTAL REQUIREMENTS

• Ability to work at a desk and use a computer for extended periods throughout the workday
• Flexibility to work onsite at the winery for events and business needs as required

Hourly range: $30-$33 per hour, depending on experience, plus sales incentives and eligibility for a discretionary performance bonus.

Joseph Phelps Vineyards is an Equal Opportunity Employer.

Benefits

• 13 Paid Holidays
• Vacation & Sick time
• Paid Wellness Day and Monthly Wellness Reimbursement
• \"Farm Fresh to You\" membership
• Comprehensive Health Benefits: Medical, Dental and Vision
• 401K match
• Annual Employer Gift
• Generous Employee Discounts
• Employee Wine Program