Luxury Client Advisor & Brand Ambassador

Vilebrequin; Short Hills (NJ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401k plan

Weekly Sales Bonus

Mental Wellness Apps (Headspace)

Employee referral program

Job summary

Vilebrequin in Short Hills, New Jersey is seeking a Client Advisor to elevate the luxury shopping experience. You will welcome clients, understand their needs, and guide them through the heritage of the brand, turning visits into memorable experiences.

As a Brand Ambassador you will operate onsite, support visual standards, process POS transactions, and contribute to a welcoming team culture. The role emphasizes premium service, product knowledge, and the WE SELL SUN approach in every sale, with

Qualifications

• High School Diploma/Equivalency Required.
• 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or hospitality setting.
• Desire to work in a retail setting, with a focus on sales
• Passion for luxury product with an appreciation for design
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality (go the extra mile spirit)
• Strong attention to detail
• Win together mentality
• Ability to work autonomously
• Strong problem-solving skills
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays

Responsibilities

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Skilled at asking appropriate questions to identify a customer’s needs in order to effectively provide them with guidance.
• Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
• Help foster a welcoming, fun, encouraging and energetic customer environment.
• Create a positive work environment through collaboration.
• Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin’s selling ceremony.
• Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
• Study and communicate collection details while assisting clients.
• Ensure the customer wish list is always current with customers being notified when product arrives.
• Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate,Women’s Sales, and Top to Bottom by delivering top-tier customer service.
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Lead by example and positively influence others.
• Support store operations including, but not limited to, processing deliveries and transfers, merchandising goods, and maintaining visual standards.
• Execute correct POS processes including proper cash handling and opening/closing the registers.

Skills

Customer-focused

Sales-oriented

Luxury retail

Education

High School Diploma/Equivalency

Job description

Vilebrequin in Short Hills, New Jersey is seeking a Client Advisor to elevate the luxury shopping experience. You will welcome clients, understand their needs, and guide them through the heritage of the brand, turning visits into memorable experiences.

As a Brand Ambassador you will operate onsite, support visual standards, process POS transactions, and contribute to a welcoming team culture. The role emphasizes premium service, product knowledge, and the WE SELL SUN approach in every sale, with