Luxury Banquet Captain

La Bahia Hotel; Santa Cruz (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

La Bahia Hotel & Spa seeks a detail-oriented Banquet Captain to elevate upscale events such as weddings, corporate functions, galas, and private dining. Lead service teams and ensure flawless execution with Forbes-inspired standards.

Ideal candidates have 3–4 years in high-volume luxury banquets, exceptional wine service, and the ability to manage multiple tasks under pressure. Coastal, dynamic setting with strong guest-focus and communication skills.

Qualifications

• 3-4 years of experience in high-volume, upscale banquet service in luxury hotels or resorts.
• Experience in fine dining service techniques and etiquette.
• Experience serving large groups (50+ guests) in formal event settings.
• Wine service with knowledge of proper techniques and pairings.
• Experience with POS systems and guest checking procedures.
• Ability to stand and walk for long periods of time.
• Knowledge of food safety protocols and proper food handling procedures.
• Multilingual abilities preferred.
• Ability to lift up to 30 lbs and work in various weather conditions.

Responsibilities

• Provide exceptional white-glove service during banquet events, including weddings, conferences, galas, and private dining functions.
• Serve plated meals, buffets, and stationed food displays with timing and presentation.
• Maintain knowledge of menu items, ingredients, and preparation methods to answer guest inquiries.
• Serve multi-course meals with precision timing and elegant presentation.
• Provide expert wine service including proper pouring techniques, wine presentation, and knowledge of pairings.
• Coordinate with kitchen staff, banquet captain, and event managers to ensure seamless service execution.
• Monitor and anticipate guest needs throughout events, providing proactive and attentive service.
• Ensure consistent service standards across events ranging from intimate dinners to large-scale celebrations.
• Deliver personalized, anticipatory service that exceeds luxury hospitality expectations.
• Engage with guests professionally while maintaining appropriate service boundaries.
• Handle special requests and dietary restrictions with discretion and expertise.
• Provide knowledgeable recommendations on menu items and wine selections.
• Maintain composure and grace under pressure during high-profile events.
• Execute detailed service timelines and coordinate course timing with culinary team.
• Adapt service style and approach based on specific event requirements and client preferences.
• Participate in pre-event briefings and contribute to service strategy discussions.
• Support setup and breakdown activities while maintaining focus on guest service.
• Maintain pristine table settings throughout multi-course events.
• Execute proper clearing, resetting, and silverware replacement according to fine dining protocols.
• Ensure water glasses remain filled and bread service is consistent.
• Monitor and refresh linens, centerpieces, and table accessories as needed.
• Maintain clean, organized service stations and work areas.
• Maintain impeccable grooming standards, wearing the assigned uniform.
• Wear the official hotel lapel pin prominently as part of the uniform requirement.
• Perform all other duties that may be assigned as needed by your manager.

Job description

La Bahia Hotel & Spa seeks a detail-oriented Banquet Captain to elevate upscale events such as weddings, corporate functions, galas, and private dining. Lead service teams and ensure flawless execution with Forbes-inspired standards.

Ideal candidates have 3–4 years in high-volume luxury banquets, exceptional wine service, and the ability to manage multiple tasks under pressure. Coastal, dynamic setting with strong guest-focus and communication skills.