Luxury Auto Service Advisor | High-Earning Potential

Sonic Automotive; Los Angeles (CA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Land Rover Beverly Hills is seeking a Service Advisor to schedule service appointments, greet guests, and provide accurate cost estimates. You will track repairs, communicate changes to customers, and uphold customer satisfaction standards.

The role offers $19/hour base pay plus commission, with on-target earnings of $125,000 to $175,000 annually based on performance. Prior dealership experience and strong communication are preferred. Health and retirement benefits are emphasized.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Job description

Land Rover Beverly Hills is seeking a Service Advisor to schedule service appointments, greet guests, and provide accurate cost estimates. You will track repairs, communicate changes to customers, and uphold customer satisfaction standards.

The role offers $19/hour base pay plus commission, with on-target earnings of $125,000 to $175,000 annually based on performance. Prior dealership experience and strong communication are preferred. Health and retirement benefits are emphasized.