Lux Pool Attendant & Guest Experience (On-Call)

Halekulani Corp.; Honolulu (HI); On-site; USD 21,000 - 34,000; Full time

Job summary

Halekulani Corp. in Honolulu seeks a Pool Attendant to elevate guest interactions, prep the deck, and maintain pool and seating areas to Halekulani standards.

You will assist guests, pass amenities, and ensure timely water service while upholding safety and luxury service. This role requires a minimum of one year in a pool or guest-service setting, a high school diploma, and CPR certification; prior culinary/guest relations training is a plus.

Qualifications

• Minimum 1 year of Pool Attendant or guest-service experience.
• High school diploma or equivalent.
• Culinary and guest relations training preferred.
• Any combination of education and experience that demonstrates needed skills.

Responsibilities

• Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment
• Adhere to all Hotel and Pool standard operating procedures
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always
• Ensure a safe pool environment for both guests and families through attentive supervision
• Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)
• Provide thoughtful, anticipatory, and gracious service
• Provide guests with lounge chair covers, pool and beach towels according to SOP
• Provide or offer water service within 5 minutes of guest seating
• Provide guest with assigned amenities throughout the day
• Maintain knowledge of: Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up
• Complete opening and closing side duties as assigned
• Pick up all empty glassware or beverages and towels from poolside
• Offer alternatives when a guest request is not available
• Try to resolve guest complaints, and inform management of the opportunity in a timely manner
• Prioritize duties while remaining visible and productive
• Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately
• Report any suspicious activity immediately to security and management
• Communicate respectfully with fellow staff members
• Clear all towels and items left behind to prepare for the next guest
• Routinely ‘circle’ your section of the pool desk to check‑in on guests and offer service or assistance
• Maintain knowledge of hotel outlets, events, and local attractions
• Perform all other duties as may be required or assigned.

Skills

Guest service

Communication

Emotional intelligence

Multitask

POS system

Safety awareness

Education

High school diploma

Culinary training

Guest relations training

Vocational training certificate

Tools

POS system

Job description

Halekulani Corp. in Honolulu seeks a Pool Attendant to elevate guest interactions, prep the deck, and maintain pool and seating areas to Halekulani standards.

You will assist guests, pass amenities, and ensure timely water service while upholding safety and luxury service. This role requires a minimum of one year in a pool or guest-service setting, a high school diploma, and CPR certification; prior culinary/guest relations training is a plus.