Lux Front Desk Concierge - Guest & Resident Experience

Stratton Amenities; Langhorne (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking a reliable and professional Front Desk Concierge for our luxury residential community in Langhorne, PA. The role centers on maintaining a welcoming lobby, greeting residents and guests, handling visitor access, and routing calls with proper etiquette.

Responsibilities include logging incidents, coordinating with management on escalations, and ensuring a clean, organized front desk environment during assigned shifts. Weekend availability is required.

Qualifications

• Prior concierge, front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Reliable, punctual, and able to work independently.
• Comfortable handling multiple tasks in a fast-paced environment.
• Basic computer proficiency and ability to learn property systems.

Responsibilities

• Maintain a professional, welcoming lobby presence at all times.
• Greet residents and guests, manage visitor access, and announce arrivals.
• Answer and route phone calls with proper etiquette.
• Handle packages, deliveries, and key control according to property procedures.
• Monitor building access and follow security protocols.
• Assist residents with requests, reservations, and general inquiries.
• Maintain accurate logs and reports for incidents, visitors, and deliveries.
• Coordinate with property management and escalation issues when needed.
• Ensure the front desk and lobby remain clean, organized, and presentable.

Skills

Concierge exp

Communication

Professional demeanor

Reliability

Multitasking

Computer basics

Job description

Stratton Amenities is seeking a reliable and professional Front Desk Concierge for our luxury residential community in Langhorne, PA. The role centers on maintaining a welcoming lobby, greeting residents and guests, handling visitor access, and routing calls with proper etiquette.

Responsibilities include logging incidents, coordinating with management on escalations, and ensuring a clean, organized front desk environment during assigned shifts. Weekend availability is required.