Lux Front Desk & Boutique Guest Services Agent - Part Time

The Cliffs Resort; Pismo Beach (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

The Cliffs Hotel & Spa is seeking a gracious, motivated part-time Guest Services Agent to provide luxurious guest experiences on the Central Coast. You will handle daily front desk operations, check-ins/outs, and boutique sales, contributing to memorable moments for our guests.

Ideal candidates have a high school diploma, excellent English, and a customer-focused attitude. RBS certification within 30 days of start date is required; weekend and holiday availability is essential.

Qualifications

• High school diploma or equivalent.
• Experience in guest services in a luxury hotel setting preferred.
• Excellent command of English.
• Responsible Beverage Service (RBS) certificate within 30 days of start date.
• Ability to multitask and work in demanding situations.
• Strong telephone etiquette skills preferred but not required.

Responsibilities

• Greet and assist guests, manage check-ins/outs, and daily checklists.
• Sell products in Boutique, handle reservations, and assist with inventory.
• Operate property management system for check-ins/outs and reservations.
• Answer phones promptly with a gracious tone.
• Coordinate with all departments to meet guest needs.
• Attend meetings and trainings; follow hotel policies.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Teamwork

Education

High school diploma

RBS Certificate within 30 days

Job description

The Cliffs Hotel & Spa is seeking a gracious, motivated part-time Guest Services Agent to provide luxurious guest experiences on the Central Coast. You will handle daily front desk operations, check-ins/outs, and boutique sales, contributing to memorable moments for our guests.

Ideal candidates have a high school diploma, excellent English, and a customer-focused attitude. RBS certification within 30 days of start date is required; weekend and holiday availability is essential.