Lumber Sales Associate I Ace Hardware

Fremont Economic Development Corporation; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Store discount

Benefits package (medical, life, AD D,

401(k)

Job summary

Valley Ace Hardware in Kentucky is seeking a Sales Associate to deliver exceptional customer service and drive sales. You will guide customers on building materials, handle cash register operations, process shipments, and assist teammates while maintaining store standards.

The role requires flexible hours including weekends/holidays, strong communication, and a proactive approach to merchandising and safety. Full-time with benefits is available.

Qualifications

• High School degree; some college preferred.
• Knowledge of hardware products and willingness to learn.
• Experience in retail sales or marketing with customers.

Responsibilities

• Provide outstanding customer service following the S.A.L.E.S process.
• Maintain awareness of promotions and advertisements.
• Process shipments and keep receiving/back stock area tidy.
• Assist in training peers and participate in store meetings.
• Ring on registers accurately and maintain cash at registers.
• Help customers locate merchandise and process special orders.
• Adhere to store safety policies and prevent shoplifting.
• Maintain cleanliness and organization of the store.

Skills

Retail customer service

Cash register operations

Product knowledge

Team player

Communication skills

Flexible hours

Safety awareness

Education

High School diploma

Some college preferred

Tools

MS Word

Excel

Retail POS systems

Job description

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales throughout the store, build purchase orders and invoice customers with correct product, be able to direct customers on basic building techniques, process sales quickly, accurately, and efficiently with cash register operations.

Major Responsibilities

• Ensure each customer receives outstanding customer service which follows the S.A.L.E.S process and by mystery shop standards
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in store meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean organized
• Be aware of and responsive to safety issues
• Be conscious of shoplifting activity
• Aid customers in locating merchandise in store, on acehardware.com, as well as processing special orders
• Solicit customers of open Ace Rewards card
• Answer customers’ questions and provide information on procedures and policies
• Complete all training programs as implemented by the Store Manager
• Execute inventory management protocol as established by the Store Manager
• Achieve sales goals as implemented by the Store Manager
• Adhere to all store safety policies Identify “dead” inventory and develop a plan for selling “dead” products
• Greet customers as they enter the store
• Tactfully and pleasantly deal with customers
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Perform other tasks as assigned from time to time by store management
• Solicit customers to open an Ace Rewards card Issuing receipts, refunds, credits or change due to customers
• Extensive product knowledge on building materials
• Able to direct customers on basic building techniques
• Inventory accountability and ordering product from vendors
• Counting, verifying documents and receiving product
• Building purchase orders and invoicing customers with correct product

Requirements

Education/Training:

• High School degree, some college preferred.
• Possess product knowledge of hardware related products along with a willingness to learn.

Experience:

• Sales and marketing experience with retail programs, establishing relationships and working with customers
• Previous experience in a retail environment either in marketing, sales, or back office

Skills/Knowledge:

• Knowledge of retail computer systems, electronic cash registers, MS Word and Excel a plus
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills exceptional organizational skills, high attention to detail, and ability to multitask
• Ability and willingness to work flexible hours including weekends and holidays to meet the needs of the business
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store Climbing step stools and ladders up to 10’ Lifting product, including bagged goods and lumber materials, up to 40lbs

Additional Info

As an employee of Valley Ace Hardware, you are also eligible for our in store discount following your 90 day probationary period. For Full-Time Regular employment, the benefits program include: Sick Time, Vacation Time, Holidays, Medical Insurance, Life Insurance, AD D, Long Term Disability, and 401(k). These programs will be described in more detail in the Associate Handbook.

The FEDC Quick Response Team is comprised of several local business people that know how to get projects started – bankers, lawyers, building officials, FEDC members and anyone else that might be able to represent the community and keep a prospect on track.
The Quick Response Team can help a new or relocating business to find instant help for their business.