Luggage Room Attendant

Hilton Worldwide, Inc.; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Luggage Room Attendant for the Hampton Inn Boston Seaport. The role involves providing exceptional guest service, managing inquiries, and ensuring safety protocols are followed. Ideal candidates will demonstrate strong hospitality skills and a commitment to teamwork.

Qualifications

• Demonstration of hospitality and customer focus.
• Ability to work in a team and adapt to changing situations.
• Integrity and leadership qualities.

Responsibilities

• Answer department telephone and greet guests promptly.
• Track guest inquiries and dispatch security staff as needed.
• Manage key distribution for team members and guests.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Adaptability

Job description

Job Description - Luggage Room Attendant (HOT0BMZN)

Job Number:

HOT0BMZN

Work Location:

Hampton Inn Boston Seaport, 670 Summer Street, Boston, MA 02210

Responsibilities:

• Answer department telephone, greet and acknowledge guests promptly and courteously.
• Track guest inquiries, reports, and requests via manual log and/or automated property management system.
• Dispatch security staff to respond to guest calls.
• Manage team member key distribution, including supply room keys and guest room keys.
• Assist in the administration of safety programs and meetings.

What Are We Looking For?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What Will It Be Like to Work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us as a team to create remarkable hospitality experiences worldwide every day. Our Team Members are at the heart of it all!

Job Category:

Guest Services, Operations, and Front Office