LTSS Service Coordination Supervisor – Hybrid Leader

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

UPMC's Community HealthChoices program in Pennsylvania seeks a Service Coordinator Supervisor to support the Southeast region. This full-time hybrid role oversees service coordination duties and LTSS team operations, ensuring performance and quality of care for seniors and individuals with disabilities.

Responsibilities include monitoring staff performance, leading meetings, recruiting and training staff, approving service plans, conducting evaluations, and contributing to LTSS policy

Responsibilities

• Monitors and collects information related to staff and program performance.
• Conducts regularly scheduled team meetings to communicate key information.
• Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
• Recruits, trains and orients new staff and assures that training and education needs of staff are met.
• Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
• Conducts onsite service coordination evaluations
• Participates in the development and implementation of LTSS policies, goal and objectives
• Performs in accordance with system-wide competencies/behaviors.
• Selects, schedules, assigns and evaluates service coordination staff.
• Participates in appropriate department and organization committees.
• Reviews performance against goals and makes recommendations for improvement.
• Participates in service coordination rounds, ICTs and program development.
• Performs other duties as assigned.

Job description

UPMC's Community HealthChoices program in Pennsylvania seeks a Service Coordinator Supervisor to support the Southeast region. This full-time hybrid role oversees service coordination duties and LTSS team operations, ensuring performance and quality of care for seniors and individuals with disabilities.

Responsibilities include monitoring staff performance, leading meetings, recruiting and training staff, approving service plans, conducting evaluations, and contributing to LTSS policy