LTSS Service Care Coordinator

Spectraforce Technologies, Inc.; Libertyville (IL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks an LTSS Service Care Coordinator in Illinois to develop and coordinate holistic long‑term care plans.

You will visit members in their homes, complete health risk assessments, create service plans, and educate families about available benefits while coordinating with care teams. The role requires a Bachelor's degree with at least 1 year of related experience (RN/LPN or Human Services paths welcome).

Qualifications

• Requires a Bachelor's degree and 1 year of related experience.
• RN licensed in Illinois is a preferred criterion.
• LPN with one year experience in conducting comprehensive assessments and provision of formal service for the elderly is a preferred criterion.
• Bachelor or Master’s Degree prepared in human services related field as defined in the candidate criteria.

Responsibilities

• Develop, assess, and coordinate holistic care management activities.
• Create care plans/service plans for long-term care members.
• Educate members and families/caregivers on services and benefits.
• Visit members in home to conduct health risk assessments and coordinate care.
• Collaborate with care provider team to ensure services are accessible.
• Collect and document member information to ensure regulatory compliance.
• Provide education to members and families on procedures and service options.
• Monitor member status and outcomes and adjust plans as needed.

Skills

Highly Organized

Effective communicator

Go-getter

Education

Bachelor's degree in Human Services related field

Master's degree in Human Services related field

Job description

Title: LTSS Service Care Coordinator

Location: IL Remote - Vernon Hills, Illinois - 60061 Libertyville, Illinois - 60048

Candidates must reside within 25 minute drive time to the indicated areas to support

Duration: 06 Months - Possible extension/Conversion

Mon-Fri | 8am CT - 430pm CT with 30 minute lunch

Position Purpose:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

• The individual works from home and is required to have their own car and a valid drivers license to visit member's in their home to conduct health risk assessments, create care plans and service plans
• They are required to have a home office space to complete documentation and phone calls necessary to coordinate care and conduct follow up assistance.
• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
• May perform on-site visits to assess member's needs and collaborates with providers or resources, as appropriate
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner

Performance and expectations include specific production requirements (a minimum monthly contact requirement and caseload compliance to meet contractual deadlines) as well as passing monthly audits with a score of 90% or above. In addition, must complete all documentation within 2 business days from the contact, follow all processes, policies and procedures, complete internal audit remediation within 14 days of receiving audit notification and meet all deadlines provided. Unauthorized overtime is not approved.

Candidate Requirements

Education/Certification

Required: Requires a Bachelor's degree and 1 year of related experience.

Preferred: N/A

Physically Disabled/Elderly

Candidate must meet one of the 3 following criteria:

1. RN licensed in Illinois.
2. Bachelor or Master's Degree prepared in human services related field. Bachelor's degree in Human Services related field defined as: Child, Family and Community Services, Early Child Development, Guidance and Counseling, Home Economics- Child and Family Services, Human Development Counseling, Human Service Administration, Human Services, Master of Divinity, Pastoral Care, Pastoral Counseling, Psychiatric Nursing, Psychiatry, Psychology, Public Administration, Rehabilitation Counseling, Social Science, Social Services/Social Work or Sociology.
3. LPN with one (1) year experience in conducting comprehensive assessments and provision of formal service for the elderly

Licensure

Required: None required

Preferred:

Years of experience required

At least 1 year

Disqualifiers: No experience as a field-based LTSS care coordinator managing HCBS waivers

Additional qualities to look for: Eager to learn, desire to grow

Top 3 must-have hard skills stack-ranked by importance

1. Highly Organized
2. Effective communicator
3. Go-getter