LTSS - PROGRAM ELIGIBILITY SUPERVISOR

State of Arkansas; Little Rock (AR); On-site; USD 45,000 - 72,000; Full time

Job summary

A state agency is seeking a Program Eligibility Supervisor to oversee the Long-Term Services and Supports eligibility program staff. This role involves supervising staff, preparing training, and ensuring compliance with federal and state laws. Candidates should have a relevant bachelor's degree and supervisory experience.

Qualifications

• Two years experience in determining eligibility for social programs.
• One year in a supervisory or leadership capacity.

Responsibilities

• Supervises subordinate staff, establishes work schedules, and assigns duties.
• Prepares training materials and conducts necessary training.
• Investigates issues and makes determinations.

Skills

Supervisory Practices

Policy Interpretation

Analytical Skills

Education

Bachelor's Degree in Psychology

Bachelor's Degree in Sociology

Job description

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Position Number: 22101305
County: Statewide
Posting End Date: 05/20/2025
Anticipated Starting Salary: $45,010.00
DCO

Typical Functions:

Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients. Monitors and prepares weekly performance reports on staff’s workload, including the number of hours worked and quantity of determinations adjudicated. Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases. Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations. Performs other duties as assigned.

Knowledge, Abilities, and Skills:

Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs. Knowledge of community-based programs and services. Knowledge of integrated computer systems. Knowledge of supervisory practices and procedures. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.

Minimum Qualifications:

The formal education equivalent of a bachelor’s degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Position Information

Class Code: M100C

Grade: GS08

FLSA Status: EXEMPT

Salary Range: $45,010 - $71,792

Summary

The Long-Term Services and Supports (LTSS) - Program Eligibility Supervisor is responsible for supervising the activities of LTSS eligibility program staff. This position is governed by state and federal laws and agency policy.

Functions

Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients.

Monitors and prepares weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated.

Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training.

Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases.

Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems.

Investigates issues and makes determinations.

Performs other duties as assigned.

Dimensions

Knowledge, Skills and Abilities

Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs.

Knowledge of community-based programs and services. Knowledge of integrated computer systems.

Knowledge of supervisory practices and procedures.

Ability to plan, organize, and oversee the work of subordinates.

Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs.

Ability to prepare oral and written information and reports.

Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology or a related field; plus three years of experience in determining eligibility for social service programs, including two years in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.