LTSA Program Manager II

Mitsubishi Power Americas, Inc. (Mitsubishi Power); Belle Isle (FL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Matching

Tuition reimbursement

Paid vacation and holidays

Job summary

Mitsubishi Power Americas, Inc. is seeking an LTSA Program Manager II to oversee and implement Long Term Service Agreements, including outage planning, contract management, and parts repair coordination.

The role requires engineering background and hands-on project leadership at customer sites. The position involves travel, coordinating part repairs, supporting sales negotiations, and driving process improvements while ensuring parts availability for outages.

Qualifications

• Bachelor's degree in engineering (BSME, BSEE) or equivalent with 7+ years related experience.
• Ability to read and interpret technical and business documents; strong written and verbal communication.
• Proficient in basic math, algebra, geometry, and data analysis.

Responsibilities

• Manage LTSA scope including outage planning and contract execution.
• Coordinate repairs and ordering of parts to support outages at customer sites.
• Travel to customer plants to plan outages and address contract issues.
• Support LTSA sales during negotiations and assist in process improvements.

Skills

Outage planning

Contract management

Parts logistics coordination

Travel readiness

Cross-functional collaboration

Education

BSME/BSEE or equivalent

Tools

MS Office

Job description

LTSA Program Manager II

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

Role Overview

This position is responsible for the overall management and implementation of Long Term Service Agreements (LTSA). Including but not limited to outage planning, contract management, covered parts rotation management and parts repair management. The LTSA Program Manager II is an intermediate position that requires the capability to perform normal work assignments without detailed instruction and will be given some degree of technical authority in their work assignments. The manager will also be given assignments of increasing difficulty while working under the supervision of more senior manager.

Key Responsibilities

• Develop full understanding of LTSA contract requirements
• Coordination of part repairs and the ordering of new parts to support outages at the customer’s plant site;
• Travel to customer plant sites for the purpose of planning outage requirements and meeting with the customer on all contract issues;
• Help in developing proposals for GTB’s / Improvement works along with Program Engineers.
• Understand and follow the history of parts in the units. This includes the hours, starts and remaining life of parts in the unit and in repair;
• Help LTSA Sales during negotiations;
• Support upper management with developing new process / improve existing process;
• Ensure parts required to implement an outage are on site prior to the start of the outage;
• Expedite parts as required to support the LTSA contract requirements;
• When an outage is complete, arrange to ship parts off site for repair;
• Follow the status of repair parts while off site to ensure they return to support the next outage;
• Reorder parts to replace non-repairable parts;
• Forecast part requirements and arrange for parts required by the LTSA;
• Follow part orders to ensure parts are manufactured to support outages;
• Consult with MPW engineering on the remaining life of parts that have been in operation;
• Serve as focal point for the resolution of commercial and technical issues
• Provide project administration including documentation of warranty issues
• Resolve warranty issues
• Perform other such duties as may be required.

Other Duties and Responsibilities

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Support ISO 9001 compliance and initiatives.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
• Maintain the highest degree of honesty and integrity at all times.

Requirements

• Bachelor's degree (BSME, BSEE) from four-year college or university; or at least seven (7) years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.