LPN, Virtual Care

Kaiser Permanente; Duluth (GA); Remote; USD 42,000 - 60,000; Full time

Job summary

Kaiser Permanente in Georgia seeks a Licensed Practical Nurse - Virtual Care to provide remote nursing support, promote health, and prevent illness. You will collaborate with clinicians, leaders, and the virtual care team to deliver high quality care within your scope of practice and assist with patient education.

Responsibilities include monitoring electronic messages, initiating follow-up calls, educating patients, documenting data, and participating in quality improvement, while upholding

Qualifications

• Graduate of an accredited LPN/LVN program.
• Practical Nurse License (Georgia) required at hire.

Responsibilities

• Monitors electronic messaging related to patient and provider requests within scope of practice and as delegated by RN.
• Determines appropriateness and acuity of needs based on messaging content and initiates follow-up telephone contact.
• Directs messages and transfers calls if outside of scope of practice to RN for management and resolution.
• Determines patient education needs and provides health teaching and counseling.
• Accurately documents patient data according to guidelines.
• Participates in quality improvement activities or initiatives.
• Advocates for the patient.
• Completes department procedures and nursing care within scope and skill.
• Maintains privacy and confidentiality; adheres to policies, ethics and laws.

Education

Graduate of an accredited nursing (LPN/LVN) program

Job description

Job Summary:

Kaiser Permanente (KP) nurses advance the art and science of nursing through clinical and service excellence, professionalism, and leadership. The Licensed Practical Nurse - Virtual Care provides virtual nursing care to patients, members, and families to promote health and wellness and prevent illness. Collaborates with clinicians, leaders, and members of the virtual care team to deliver high quality care in accordance with scope of practice. Assist with patient education. Documents clinical information in the medical record.

Essential Responsibilities:

• Monitors electronic messaging related to patient and provider requests and inquires within scope of practice and as delegated by RN. Manages messages in a timely and effective manner to resolve patient requests and concerns.
• Determines appropriateness and acuity of needs based upon electronic messaging content and initiates follow-up telephone contact within scope of practice.
• Directs messages and transfers calls if outside of scope of practice to RN for management and resolution.
• Determines patient and family health education needs, provides health teaching and counseling and evaluates effectiveness of the education process.
• Accurately documents patient data according to established guidelines and policies.
• Participates in quality improvement activities or initiatives.
• Serves as an advocate for the patient.
• Completes other department-specific procedures and nursing care within scope of practice and skill.
• Adheres to KP compliance standards and Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.
• May perform other duties as assigned.

Basic Qualifications:

Experience

• N/A.

Education

• Graduate of an accredited nursing (LPN/LVN) program.

License, Certification, Registration

• Practical Nurse License (Georgia) required at hire

Additional Requirements:

• Complete a Customer Service Assessment.

Preferred Qualifications:

• Healthcare experience preferred.
• Customer service aptitude demonstrated through Customer Service Assessment.