LPN Telephonic MTM Interviewer — Medication Support

Clarest Health OHIO, LLC; Phoenix (AZ); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Referral bonuses

Life insurance

Free virtual care

Job summary

Clarest Path, a division of Clarest Health, is seeking an LPN/LVN to conduct telephonic medication interviews, verify identity, review meds, and support MTM activities in a high-volume, structured environment in Phoenix, AZ.

You will document interactions, follow workflows, collaborate with pharmacists and care coordinators, and help improve medication safety while meeting productivity and quality standards.

Qualifications

• Graduate of an accredited LPN/LVN program.
• Active LPN/LVN license in good standing.
• Experience in a healthcare and/or telephonic outreach environment.
• Comfortable working in a high-volume, metrics‑driven environment.
• Ability to navigate electronic documentation systems and Microsoft Office tools.
• Experience with Medication Therapy Management (MTM), preferred.
• Experience with Transition of Care, preferred.
• Experience working with Medicare or Medicaid populations, preferred.

Responsibilities

• Conduct telephonic medication interviews and collect information needed to support MTM activities.
• Verify member identity and obtain appropriate consent before discussing medication‑related information.
• Review and reconcile prescription, OTC, herbal, and supplement medications.
• Ask questions to understand medication adherence, effectiveness, side effects, affordability, and barriers to proper use.
• Identify potential medication-related concerns and document findings accurately.
• Provide medication education in clear, easy-to-understand language within your scope of practice.
• Reinforce appropriate medication administration, dosing, storage, and adherence strategies.
• Recognize urgent, complex, or out-of-scope concerns and elevate them appropriately.
• Partner with pharmacists, care coordinators, and operational teams to support appropriate follow‑up.
• Document member interactions, assessments, and outcomes in designated systems.
• Follow established clinical workflows, scripts, decision trees, and escalation pathways.
• Maintain documentation that meets clinical, regulatory, and audit standards.
• Meet established productivity, quality, and documentation expectations.
• Participate in quality reviews, coaching, audits, and other performance activities.
• Navigate multiple systems simultaneously, including the MTM platform, call systems, email, and documentation tools.
• Manage outreach, documentation, and follow‑up activities efficiently.
• Stay current on commonly used medications and program updates.
• Maintain a strong focus on member experience, accuracy, and medication safety.

Skills

Healthcare experience

Telephonic outreach

High-volume environment

Documentation systems navigation

Education

LPN/LVN program graduate

Active LPN/LVN license

Tools

Electronic health record systems

Microsoft Office

Job description

Clarest Path, a division of Clarest Health, is seeking an LPN/LVN to conduct telephonic medication interviews, verify identity, review meds, and support MTM activities in a high-volume, structured environment in Phoenix, AZ.

You will document interactions, follow workflows, collaborate with pharmacists and care coordinators, and help improve medication safety while meeting productivity and quality standards.