LPN/Scheduler Hospice

The Visiting Nurse Association of the Treasure Coast; Vero Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Visiting Nurse Association of the Treasure Coast is seeking an experienced scheduler/office support person to manage staffing for the interdisciplinary hospice team. This role includes clerical duties, data entry, and serving as the first point of contact for patients, families and staff.

Under supervision, you will triage calls, coordinate with pharmacies and DMEs, input demographics in HCHB, schedule admissions, and support clinical staff with scheduling reports and continuity of care.

Qualifications

• License in Practical Nursing (LPN) is required.
• Minimum of one year related experience or training.
• Proficiency with scheduling and clerical tasks.

Responsibilities

• Maintains staffing schedules for the interdisciplinary hospice team.
• Triage calls from staff, patients, families, and physician offices.
• Coordinate with contracted pharmacy and DME for patient care.
• Enter demographic information in HCHB and schedule admissions.
• Provide office support and act as first contact for inquiries.
• Prepare monthly calendars and staffing reports as needed.

Skills

Scheduling

Clerical

Data entry

Communication

Education

LPN license

1 year related experience

Tools

HCHB scheduling software

Job description

SUMMARY

Under supervision and according to policy and procedure, maintains staffing schedules for the interdisciplinary team. Performs routine clerical and data entry duties associated with scheduling. Responsible for clerical and overall office support of hospice team. Serves as first point of contact for incoming calls for patients, families and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

1. Demonstrates knowledge of and the ability to perform scheduling duties with minimum supervision.
2. Under the direction and support of the clinical manager triages calls from staff patients. families and physician offices
3. Communicate with contracted pharmacy and DME as needed for coordination of patient care
4. Assists in taking hospice referrals, enters pertinent demographic information in HCHB and schedules admissions as back-up to Hospice Coordinator.
5. Participates as part of the clinical support team, providing information, directions with an internal customer service focus.
6. Completes courtesy phone calls to notify physician offices when patients expire.
7. Prepares monthly HHA and Nursing calendar and daily schedule.
8. Tracks patient recertifications to ensure compliance with Medicare CoPs.
9. Provides RN case managers with updated medication profiles and care plans for patients in homes and facilities. Assures Interdisciplinary Plan of Care form is provided to all patients in nursing facilities.
10. Collects and distributes pharmacy cards and medication reviews to RN case managers.
11. Completes all scheduling tasks in HCHB (visit verification, missed visits.)
12. Runs and reviews HCHB scheduling reports daily, weekly, and monthly to ensure scheduling process is effective, efficient, and compliant.
13. Demonstrates analytical skills when maintaining schedules/staffing to ensure appropriate staffing ratios quality and continuity.
14. Collaborates with all disciplines to ensure accurate scheduling, continuity, and current patient information.
15. Assigns care teams to new patients based on geographic location and caseload.
16. Anticipates staffing needs and notifies PCMs when per diem staffing is indicated.
17. Maintains vacation, weekend and holiday on-call schedules.
18. Assures compliance with Medicare CoPs with regard to visit frequency.
19. Prepares reports on efficiency, time studies and productivity as requested.
20. Perform patient visits as needed and requested by PCM
21. Performs clerical tasks for teams.
22. Provides administrative office support/coverage as requested

QUALIFICATIONS

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION /EXPERIENCE

Candidate will have license in Practical Nursing - LPN and at least one-year related experience and/or training; or equivalent combination of education and experience.