LPN Scheduler - Home Health Visits & Referrals

UnitedHealth Group; Rogers (AR); On-site; USD 22,000 - 31,000; Full time

Job summary

UnitedHealth Group's Access Home Health seeks a Scheduling Specialist to manage patient referrals and visit schedules, aligning assessments with physician orders using an online scheduling system.

You will collaborate with the Team Leader to match clinicians to patient needs, monitor workflows for scheduled, missed, or rescheduled visits, and ensure timely communication with field staff to resolve outstanding items.

Qualifications

• High school education or equivalent experience.
• 1+ years scheduling experience in a health care setting using an online scheduling system.
• Strong organizational, customer service, communication, and decision-making skills.
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.
• LPN license.

Responsibilities

• Uses an automated scheduling system to maintain a calendar of services for episodic and per-visit customers.
• Processes workflow for scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits.
• Communicates daily with field staff regarding visits that are unaddressed, late, pending, or incomplete for resolution.

Skills

Organizational skills

Customer service

Communication

Decision-making

Education

High school diploma or equivalent

Job description

UnitedHealth Group's Access Home Health seeks a Scheduling Specialist to manage patient referrals and visit schedules, aligning assessments with physician orders using an online scheduling system.

You will collaborate with the Team Leader to match clinicians to patient needs, monitor workflows for scheduled, missed, or rescheduled visits, and ensure timely communication with field staff to resolve outstanding items.