LPN Care Guide: Patient Experience & Care Coordination

OSF HealthCare; Rantoul (IL); On-site; USD 32,000 - 47,000; Full time

Job summary

OSF HealthCare is seeking a Licensed Practical Nurse Care Guide to support providers and patients in an outpatient clinic. The role covers patient registration, rooming, and assisting with care and treatment while ensuring a smooth patient experience.

The Care Guide will also support discharge processes and follow-up communications, working across front and back-office duties. Strong communication, organization, and EHR familiarity (Epic) are essential.

Qualifications

• Education: High School Diploma or GED.
• Licensure/Certification: LPN License and BLS for Health Care Providers to be completed within 2 weeks of hire date.
• Strong interpersonal and communication skills; proficient with Microsoft software.
• Knowledge of Epic and ability to maintain organized systems for patient flow.

Responsibilities

• Register patients and collect payments.
• Room patients and assist provider with care and treatment.
• Discharge patients and arrange follow-up care.
• Support front-office and back-office tasks to ensure smooth outpatient operations.
• Maintain timely patient flow and coordinate with care team.

Skills

Interpersonal skills

Communication skills

Computer skills

Analytical skills

Detail oriented

Epic knowledge

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Epic

Job description

OSF HealthCare is seeking a Licensed Practical Nurse Care Guide to support providers and patients in an outpatient clinic. The role covers patient registration, rooming, and assisting with care and treatment while ensuring a smooth patient experience.

The Care Guide will also support discharge processes and follow-up communications, working across front and back-office duties. Strong communication, organization, and EHR familiarity (Epic) are essential.