LPN - call center

Premier Medical Group of the Hudson Valley; City of Poughkeepsie (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Premier Medical Group of the Hudson Valley is a leading multi-specialty medical practice with over 550 employees across New York. We are seeking an LPN Call Center to support patient care and coordination from our Poughkeepsie location.

The LPN will work under the Physician and Clinical Supervisors, handle patient calls, triage, rooming assistance, vaccines and meds administration per orders, and ensure accurate documentation in the EMR. Monday–Friday, 8:30AM–5:00PM, on-site.

Qualifications

• Current NYS LPN license required.
• Infection Control Certificate required.
• BLS certification required.
• Experience as LPN in a physician’s office preferred, preferably in Internal Medicine.

Responsibilities

• Assists physicians with patient visits including rooming, vitals, and medication reconciliation.
• Administers medications/vaccines per physician orders.
• Performs select clinical tests (e.g., glucose finger sticks, A1C).
• Handles administrative tasks: forms, refills, referrals, prior authorizations, chart verification, and data gathering from outside providers.
• Manages lab/imaging follow-ups and communicates results to patients.

Skills

EMR systems familiarity

Patient triage

multitasking

Education

Current NYS LPN license

Infection Control Certificate

Basic Life Support (BLS) certification

Job description

Position: LPN Call Center

Location: 50 Eastdale Ave Poughkeepsie, NY, 12603

Division: Urology

Classification: Full Time Non-Exempt Hourly

Reports to: Practice Manager/Director or Clinical Supervisor

Hours: Monday-Friday 8:30AM-5:00PM

About Premier Medical Group

Premier Medical Group of the Hudson Valley is a leading multi-specialty medical practice dedicated to delivering exceptional, patient-centered care across multiple locations in New York. With over 550 employees and a strong provider network, we are committed to clinical excellence, operational efficiency, and outstanding patient experience. We strive to recruit and retain top-tier clinical and non-clinical talent that reflects our values, supports our mission, and drives our continued growth.

The LPN functions under the supervision and guidance of the Physician and participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff. The LPN is responsible for functioning within the scope of practice dictated by the authority of the New York State Department of Education. Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients, and their families, other staff, physicians, vendors, and the public.

Duties And Responsibilities

• Assists physicians with patient office visits, including rooming patients, recording vital signs, reconciling medication lists according to provider protocols, and enters accurate past and current medical history into patient’s electronic medical record.
• Administration of medication/vaccines in accordance with physician orders and The Five Rights of Medication Administration.
• Performs select clinical tests; such as glucose finger sticks and A1C testing
• Performs administrative task including but not limited to; completion of forms, prescription refills according to physician protocols, sending referrals, communication with patients, obtaining prior authorizations, chart verification prior to patient appointments and obtaining any pertinent medical information/documentation from outside providers or previous physicians.
• Compiles and assists provider with the follow up of lab/imaging results and reports to patients as directed in a timely manner.
• Responsible for organization, cleaning and re-stocking of exam rooms.
• Demonstrates appropriate use and disposal of hazardous waste.
• Fields patient phone calls, electronic messages and triages, prioritizes messages and responds accordingly.
• Assists with requests/obtains patient medical records.
• Demonstrates proper infection control procedures and follows universal precautions.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the possibility of medical errors.
• Other duties as assigned.

EDUCATION & EXPERIENCE

• Current NYS LPN license required.
• Experience as an LPN in a physician’s office, preferably in Internal Medicine.
• Current Infection Control Certificate is required.
• Basic Life Support (BLS) certification is required.

Qualifications & Requirements

• Ability to assess, plan, implement and evaluate nursing care according to individual needs.
• Must demonstrate an understanding of clinical risk.
• Familiarity with EMR systems preferred.
• Flexibility to work one Saturday per month
• Travel to any of the Premier Medical Group locations may be necessary upon request.

Premier Medical Group is an Equal Opportunity Employer