LPN: Behavioral Health Access Navigator

Bon Secours Mercy Health; Cleveland (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A healthcare organization is seeking a Behavioral Health Access Specialist in Cleveland, Ohio. This role focuses on coordinating the acceptance of behavioral health patients into facilities, ensuring compliance with regulations while providing quality care. Candidates must have either an active Registered Nurse (LPN) license or a Licensed Social Worker (LSW), with at least a year of experience in mental health intake. The position requires proficiency in EHR systems and a commitment to patient advocacy and safety. Opportunities are available for full-time and part-time shifts.

Qualifications

• Active multistate/compact registered nurse (LPN) licensure or Licensed Social Worker (LSW) required.
• 1 year of mental health intake experience required.
• Healthcare contact center experience preferred.

Responsibilities

• Coordinate mental health patient placement for inpatient admission.
• Perform EHR data entry and support operations while protecting PHI.
• Provide recommendations to optimize patient outcomes.
• Act as a liaison between patients and healthcare providers.
• Demonstrate knowledge of regulatory components.

Skills

Customer service orientation

Microsoft Office tools (Outlook, Teams, Excel, Word)

Technology savviness

Attention to detail

Critical thinking

Professional communication

Relationship building

Teamwork

Active listening

Adaptability

Education

Vocational Training, Licensed Practical Nurse (LPN)

Bachelor's degree in Social Work

Tools

Epic electronic health record

Genesys contact center

Job description

A healthcare organization is seeking a Behavioral Health Access Specialist in Cleveland, Ohio. This role focuses on coordinating the acceptance of behavioral health patients into facilities, ensuring compliance with regulations while providing quality care. Candidates must have either an active Registered Nurse (LPN) license or a Licensed Social Worker (LSW), with at least a year of experience in mental health intake. The position requires proficiency in EHR systems and a commitment to patient advocacy and safety. Opportunities are available for full-time and part-time shifts.