LPN - 258703

Medix™; Phoenix (AZ); Hybrid; USD 39,000 - 40,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive pay: $28-$29/hour

Job summary

Medix is seeking a Licensed Practical Nurse (LPN) Clinical Interviewer for a hybrid role in Phoenix, AZ, focused on outbound telephonic medication interviews to support MTM activities. You will educate members, collect data, and document interactions in compliant systems.

The position requires Spanish and English proficiency, an active LPN/LVN license, and the ability to work a hybrid schedule (home and in-office). Monday–Friday, 8:30 AM–5:00 PM MST with in-office Tue–Thu in Phoenix.

Qualifications

• Active LPN/LVN license in good standing.
• Experience in healthcare and/or telephonic outreach.
• Comfortable making high-volume outbound calls in a metrics-driven environment.
• Strong verbal and written communication in Spanish and English.
• Ability to work hybrid (home and office)
• Navigate electronic documentation systems and Microsoft Office tools.

Responsibilities

• Make a high volume of outbound calls to members to conduct telephonic medication interviews.
• Verify member identity and obtain consent before discussing medication-related information.
• Collect accurate information to support MTM activities.
• Review and reconcile prescription, OTC, herbal, and supplement medications.
• Ask questions to understand adherence, effectiveness, side effects, affordability, and barriers.
• Identify potential medication-related concerns and document findings.

Skills

Active LPN/LVN license

Outbound telephonic outreach

Bilingual Spanish/English

Hybrid work environment

Strong communication

Healthcare call center experience

Tools

MTM platform

Microsoft Office

Job description

Schedule: Monday–Friday, 8:30 AM–5:00 PM MST (AZ Local Time)

Hybrid: Monday & Friday Remote | Tuesday–Thursday In Office

Language: Spanish & English strongly preferred

We are seeking a LPN Clinical Interviewer to join our team in a hybrid role focused heavily on outbound telephonic outreach. In this position, you will conduct medication interviews with members, gather information to support Medication Therapy Management (MTM) activities, identify medication-related concerns, and provide appropriate education and support within your scope of practice. The ideal candidate is comfortable making a high volume of outbound calls, working in a metrics-driven environment, navigating multiple systems, and communicating effectively with members.

Responsibilities:

• Make a high volume of outbound calls to members to conduct telephonic medication interviews.
• Verify member identity and obtain appropriate consent before discussing medication-related information.
• Collect accurate information needed to support Medication Therapy Management (MTM) activities.
• Review and reconcile prescription, OTC, herbal, and supplement medications.
• Ask questions to understand medication adherence, effectiveness, side effects, affordability, and barriers to proper medication use.
• Identify potential medication-related concerns and accurately document findings.

Educate, Support & Escalate When Needed

• Provide medication education in clear, easy-to-understand language within your scope of practice.
• Reinforce appropriate medication administration, dosing, storage, and adherence strategies.
• Recognize urgent, complex, or out-of-scope concerns and elevate them appropriately.
• Partner with pharmacists, care coordinators, and operational teams to support appropriate follow-up.

Document Accurately & Meet Quality Standards

• Document member interactions, assessments, and outcomes in designated systems.
• Follow established clinical workflows, scripts, decision trees, and escalation pathways.
• Maintain documentation that meets clinical, regulatory, and audit standards.
• Meet established productivity, quality, and documentation expectations.Participate in quality reviews, coaching, audits, and other performance activities.

Work Efficiently in a High-Volume Environment

• Navigate multiple systems simultaneously, including the MTM platform, call systems, email, and documentation tools.
• Manage outbound outreach, documentation, and follow-up activities efficiently.
• Stay current on commonly used medications and program updates.
• Maintain a strong focus on member experience, accuracy, and medication safety.

Required Qualifications & Skills

• Active LPN/LVN license in good standing.
• Experience in a healthcare and/or telephonic outreach environment.
• Comfortable making high-volume outbound calls and working in a metrics-driven environment.
• Strong verbal and written communication skills in both Spanish and English.
• Ability to work effectively in a hybrid environment, both independently from home and in an office/call center setting.
• Ability to navigate electronic documentation systems and Microsoft Office tools.Strong attention to detail and ability to accurately document member interactions.

Preferred Qualifications

• Bilingual in Spanish and English.
• Experience with Medication Therapy Management (MTM).
• Experience with Transition of Care.
• Experience working with Medicare or Medicaid populations.
• Previous experience in a high-volume outbound healthcare call center environment.
• Monday–Friday, 8:30 AM–5:00 PM MST (Arizona local time)
• Monday: Work from home
• Tuesday–Thursday: In-office in Phoenix, AZ 85040
• Friday: Work from home
• Hybrid position with a strong emphasis on outbound member outreach and call productivity.
• $28-29/hour