Loyalty Program Coordinator

Hunter; San Marcos (CA); Hybrid; USD 35,000 - 41,000; Full time

Benefits offered by this job

On site wellness center

Beautiful park-like campus with trails

Company events

Job summary

Hunter Industries seeks a Loyalty Program Coordinator to manage the Hunter Preferred Program point allocation and promote program features through customer communications.

Key duties include data handling, reporting, audits, and customer support, with emphasis on accuracy and timely updates. Excellent communication and Excel skills are essential.

Qualifications

• High school diploma or equivalent work experience.
• Minimum 3 years of experience in marketing, customer service, or customer order entry experience.

Responsibilities

• Assist Marketing Program Manager with loyalty program initiatives and communication.
• Import, match, validate, and post reports into rewards software; gather member purchase data for rewards calculations.
• Coordinate confidentiality of customer purchase information within the CRM/database.
• Run internal audits to ensure program accuracy and report discrepancies to Management.
• Track distributor purchases and posting deadlines; provide weekly status updates and escalate issues.
• Support process design for regional promotions and new promotion levels; handle related data/reporting requirements.
• Maintain audit trails by updating member accounts with research notes and any unusual items.
• Answer the loyalty program toll-free line and respond to questions regarding statements, passwords, and point redemptions.

Skills

Leadership

Interpersonal skills

Attention to detail

Excel

Data entry

Problem solving

English communication

Education

High school diploma

Tools

Microsoft Excel

Job description

Hunter Industries is seeking a Loyalty Program Coordinator who will coordinate our Hunter Preferred Program point allocation and promote program features through communication with customers.

Essential Functions:

• Assists Marketing Program Manager with implementing, promoting, and ensuring the success of Customer Loyalty Program.
• Imports, matches, validates, and posts reports into the rewards software program. Gathers member purchase and return information for reward point calculations from various sources including distributor quarterly reports, monthly reporting, and invoices submitted by members. Formats reports in Excel to meet the requirements for import.
• Coordinates Marketing Customer Information Database with confidentiality toward customer purchase information .
• Runs internal audits to ensure program accuracy, including but not limited to auditing purchase reports and invoices, to verify that only qualified product purchases are posted. Resolves issues and exceptions and notifies Marketing Program Manager and Field Sales Representatives of any discrepancies.
• Tracks and applies authorized distributor purchases submittals and postings deadlines. Provides weekly and/or timely updates to management regarding the status of workload and escalates any issues that may impact reporting deadlines, member accounts, and timeliness of posting transactions. Maintains and keeps status reports updated including the distributor reporting log and customer import reports.
• Supports the design of processes used to implement regional promotions as needed. Reviews systems that may be required to implement new levels of promotions, including tracking of purchases, running reports of product specific purchase, and other database requirements.
• Responsible for development, implementation and coordination of program statements, prospective process and mailings, and other activities as needed.
• Updates history as required, adding notes in the member accounts regarding any research performed or any unusual items to provide an audit trail and history for future reference. Updates addresses as requested.
• Answers Preferred Program toll-free line and responds to questions regarding program statements, passwords, point redemption information, and other questions related to the program.
• Provides excellent customer service to program members, distributors, and internal employees. Responds to requests via email, telephone and in person while maintaining professionalism in all communication. Follows up when appropriate to ensure customer satisfaction.

Education/Training Required and Preferred:

• High school diploma or equivalent work experience.

Experience Required and Preferred:

• Minimum 3 years of experience in marketing, customer service, or customer order entry experience.

What You Bring:

• Excellent leadership and interpersonal skills.
• Excellent attention to detail and accuracy.
• Ability to be flexible and work accurately with frequent interruptions.
• Proficiency with computers and Microsoft Suite, including intermediate skill level with Excel.
• Strong data entry skills and ability to use 10-key by touch.
• Strong problem-solving skills including problem analysis, organizational planning, decisiveness, and judgment.
• Excellent verbal and written skills in English and the ability to communicate with members across the organization.

What We Offer:

• Amazing corporate culture - we walk the walk when it comes to our values!
• Beautiful 20 acre park like campus with creek and walking trails
• On site wellness center with personal training, fitness classes and massage
• FUN company events!
• Company donation matching and volunteer rewards

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

The hourly rate for this opportunity ranges from $25.75 to $30.00.

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.