Loyalty Platform Execution Analyst

Ally-Financial; Charlotte (NC); Hybrid; USD 65,000 - 115,000; Full time

Benefits offered by this job

Time off

401K plan

Health insurance

Dental & vision

Life insurance

Disability

Parental leave

Employee assistance program

Job summary

Ally Financial is hiring an Analyst for Loyalty Platform Execution in a hybrid Charlotte area role. You will translate loyalty and promotional strategies into precise platform configurations and execute campaigns, offers, and rewards with close collaboration across marketing, data engineering, analytics, and technology teams.

The ideal candidate has 1+ years of analytics or campaign execution experience, strong SQL/SAS skills, and comfort handling confidential information.

Qualifications

• 1+ years of relevant experience in analytics, marketing operations, campaign execution, loyalty, or platform operations; financial services experience preferred.
• Strong SQL or SAS skills, including data validation and customer list execution.
• Experience with campaign, loyalty, CRM, or decisioning platforms preferred.
• Strong quality assurance, problem-solving, documentation, and organizational skills.
• Ability to manage multiple deadlines and work effectively across business and technical teams.
• Strong written and verbal communication skills with careful handling of confidential information.

Responsibilities

• Execute the underlying data builds for loyalty campaigns, offers, rewards, and customer audiences within approved requirements and timelines.
• Translate business requirements into platform configurations, eligibility logic, and execution workflows.
• Coordinate testing, launch readiness, deployment, monitoring, reconciliation, and issue resolution.
• Build and validate customer audience and fulfillment files using SQL, SAS, or comparable tools.
• Maintain complete execution documentation, approvals, controls, and test evidence.
• Analyze execution results and recurring issues; recommend improvements to accuracy, scalability, and performance.

Skills

SQL

SAS

Data validation

Customer list

Analytics

Communication

Education

Bachelor's Degree

Tools

CRM platforms

Decisioning platforms

Job description

Ally and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The OpportunityThe Analyst, Loyalty Platform Execution is a critical role responsible for translating loyalty and promotional strategies into accurate, timely, and controlled platform execution. The role supports the end-to-end delivery of loyalty campaigns, offers, rewards, and customer audiences, from requirements intake and configuration through validation, launch, monitoring, reconciliation, and issue resolution.The analyst partners closely with marketing, data engineering, analytics, and technology, to ensure platform activity aligns with approved business rules and provides a consistent customer experience. The role also monitors and analyzes execution results. If any errors are identified, the analyst will identify root cause, and recommends improvements that strengthen platform controls, scalability, and performance.The ideal candidate has a strong background in data and analytics, has experience with routine process execution, is highly detail-oriented, and can concurrently manage multiple time-sensitive activities. The candidate should be comfortable working independently, documenting decisions, solving ambiguous problems, and communicating clearly with both technical and business partners.The Work ItselfWhat you Will DoExecute the underlying data builds for loyalty campaigns, offers, rewards, and customer audiences within approved requirements and timelines.Translate business requirements into platform configurations, eligibility logic, and execution workflows.Coordinate testing, launch readiness, deployment, monitoring, reconciliation, and issue resolution.Build and validate customer audience and fulfillment files using SQL, SAS, or comparable tools.Maintain complete execution documentation, approvals, controls, and test evidence.Analyze execution results and recurring issues; recommend improvements to accuracy, scalability, and performance.Engage in cross-functional partnerships to resolve issues and support program delivery.Preferred Qualifications1+ years of experience in analytics, marketing operations, campaign execution, loyalty, or platform operations; financial services experience preferred.Strong SQL or SAS skills, including data validation and customer list execution.Experience with campaign, loyalty, CRM, or decisioning platforms preferred.Strong quality assurance, problem-solving, documentation, and organizational skills.Ability to manage multiple deadlines and work effectively across business and technical teams.Strong written and verbal communication skills with careful handling of confidential information.Minimum Qualifications:1+ years of relevant experienceBachelor’s Degree in relevant field(s) of study or equivalentHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are :Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.Base Pay Range$65,000.00 - $115,000.00An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation:This position is eligible to participate in our annual incentive plan.