Loyalty Advisor

Blaise Alexander Family Dealerships; Hazle Township (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Blaise Alexander Family Dealerships is seeking a loyal, customer-focused Loyalty Advisor to bridge the Service and Sales Departments in Hazleton, PA. You will act as the glue between teams, helping service customers with ownership needs and guiding them to suitable vehicle solutions.

This role emphasizes delivering an exceptional customer experience, increasing retention, and leveraging CRM systems to log activity and coordinate handoffs to Sales Consultants when appropriate.

Qualifications

• Friendly, professional, and comfortable starting conversations with customers.
• Strong communication and listening skills.
• Customer-service mindset with a low-pressure, helpful approach.
• Comfortable using mobile apps, CRM tools, text messaging, spreadsheets, and dealership software.
• Organized, reliable, and able to follow up consistently.
• Able to work collaboratively with Service Advisors, Sales Consultants, and dealership management.

Responsibilities

• Serve as a friendly liaison between the Service and Sales Departments to provide an outstanding customer experience.
• Work in and around the Service Department, serving as a helpful point of contact for service customers.
• Partner closely with Service Advisors to assist customers who may benefit from exploring their vehicle options.
• Listen to customer needs and provide clear, helpful information regarding their vehicle's current value, warranty status, and future maintenance outlook.
• Contact service customers via phone, text, and email regarding their repair order information and potential vehicle upgrade options.
• Coordinate smooth handoffs to Sales Consultants when a customer is interested in exploring a new or pre-owned vehicle.
• Maintain and update program logs and activity using VinSolutions, Reynolds, Google Sheets, and other assigned dealership systems.
• Help increase new vehicle sales, acquire quality used vehicle inventory, and build the Service Department's overall business and customer retention.

Skills

Customer Service

Communication

CRM Tools

Team Collaboration

Organizational Skills

Follow-up Skills

Tools

VinSolutions

Reynolds

Google Sheets

Job description

Job Details

Job DetailsJob Location: Blaise Alexander of Hazleton - Hazle Township, PA 18202Full-Time | Monday-Friday, 8:00 a.m.-5:00 p.m.

Blaise Alexander Family Dealerships

Blaise Alexander Family Dealerships is seeking an outgoing, customer-focused Loyalty Advisor to help create a seamless connection between our Service and Sales Departments.

This is not a traditional sales position. As a Loyalty Advisor, you will work directly with service customers to understand their vehicle ownership needs, identify opportunities to improve their ownership experience, and connect them with the right resources or vehicle solutions when appropriate.

You will serve as the \"glue\" between our Service and Sales teams, delivering an exceptional customer experience while helping build long-term customer retention.

What You'll Do

• Serve as a friendly liaison between the Service and Sales Departments to provide an outstanding customer experience.


• Work in and around the Service Department, serving as a helpful point of contact for service customers.


• Partner closely with Service Advisors to assist customers who may benefit from exploring their vehicle options.


• Listen to customer needs and provide clear, helpful information regarding their vehicle's current value, warranty status, and future maintenance outlook.


• Contact service customers via phone, text, and email regarding their repair order information and potential vehicle upgrade options.


• Coordinate smooth handoffs to Sales Consultants when a customer is interested in exploring a new or pre-owned vehicle.


• Maintain and update program logs and activity using VinSolutions, Reynolds, Google Sheets, and other assigned dealership systems.


• Help increase new vehicle sales, acquire quality used vehicle inventory, and build the Service Department's overall business and customer retention.

QualificationsWhat We're Looking For

• Friendly, professional, and comfortable starting conversations with customers.


• Strong communication and listening skills.


• Customer-service mindset with a low-pressure, helpful approach.


• Comfortable using mobile apps, CRM tools, text messaging, spreadsheets, and dealership software.


• Organized, reliable, and able to follow up consistently.


• Able to work collaboratively with Service Advisors, Sales Consultants, and dealership management.


• Automotive, customer service, BDC, hospitality, or retail experience is helpful, but not required.

Schedule

• Monday-Friday, 8:00 a.m.-5:00 p.m.


• Full-time, 40-hour work week (No late nights or weekends required).

Compensation

• Base Pay + Performance Commission: Tiered monthly commission structure based on completed service-initiated vehicle sales or purchases