Lowband Software Support Engineer (Onsite)

Prattwhitney; Hampton (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition reimbursement program

Generous 401(k) plan

Job summary

Prattwhitney is seeking a Sensor Resource Manager Expert to work onsite at Langley AFB, VA. The role involves managing multiple airborne sensors and providing technical support to ensure system readiness for the U.S. Air Force operations.

The ideal candidate must have a minimum of 10 years of DCGS and COMINT experience, hold a degree in a relevant STEM field, and possess necessary security clearances. This role comes with comprehensive benefits and three weeks of vacation for newly hired employees.

Qualifications

• Minimum 10 years of DCGS experience and 10 years of COMINT experience.
• Degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum 5 years of prior relevant experience.
• Current DoD 8570.1 IAT Level II or IAM Level I certification required.

Responsibilities

• Manage multiple airborne sensors’ processes simultaneously.
• Provide ground support of multiple airborne SIGINT sensors.
• Respond to incident tickets and monitor network connections.

Skills

DCGS experience

COMINT experience

Troubleshooting skills

Communication skills

Education

Degree in STEM

Security+ CE certification

CCNA Security certification

Job description

About the Role

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace is seeking an onsite Sensor Resource Manager Expert to join our team at Langley AFB, VA in support of the U.S. Air Force Distributed Common Ground System (DCGS) Signals Intelligence Field Support (DSFS).

Responsibilities

• Manages multiple airborne sensors’ processes simultaneously to operate and interface with multiple airborne sensors, sites, networks, and systems.
• Provides updates to sensor resources management processes.
• Provides management and ground support of multiple airborne SIGINT sensors and networks.
• Provides sensor troubleshooting support and recommends updates to CICS, GCP (CETS, MSCS, RIM, SEAM, and SDE) software and networks.
• Provides technical and engineering sensors and networks support.
• Responds to incident tickets.
• Monitors the network connections between the SIGINT sensors and ground equipment.
• Provides comprehensive analysis, diagnostics and fault isolation for the SIGINT systems and networks associated with ground components.
• Provides comprehensive analysis, diagnostics and fault isolation for the SIGINT sensors associated with end-to-end sensor paths.
• Serves as a subject‑matter expert that provides SIGINT and network sustainment support during system upgrades.
• Provides SIGINT process and network improvements/recommendations.
• Manages data encryption changes and implementation.
• Supports post‑upgrade software/hardware efforts in accordance with tech data, TTPs, and operating instructions.
• Provides on‑the‑job training to air force personnel and identifies sustainment improvements that reduce logistics footprint.
• Ensures SIGINT and network system readiness, system/mission configuration relative to the sensor or communication link.
• Performs SIGINT and network pre‑mission tasks (system reboots, ground rings, etc.).
• Completes SIGINT and network data input for mission templates.
• Provides real‑time SIGINT and network assistance to pilot, maintainers, operators and users.
• Documents issues with SIGINT end‑to‑end process/systems.
• Monitors SIGINT sensor and networks; takes appropriate action to restore capabilities using government‑provided tools to perform process resets, power cycles, etc.
• Monitors all SIGINT related network paths; takes appropriate action to restore communication.
• Monitors all SIGINT related DCGS systems; takes appropriate action to restore systems/processes.
• Evaluates SIGINT sensor/ground and network anomalies such as maintenance actions and incident tickets.
• Submits SIGINT and network incident tickets and performs software maintenance actions as required.
• Completes SIGINT end‑to‑end mission debriefs and ensures appropriate maintenance personnel are aware of issues.
• Position is considered mission essential with the possibility of working nights, weekends, and various shifts.

Qualifications

• Minimum 10 years of DCGS experience and 10 years of COMINT experience.
• Degree in Science, Technology, Engineering, or Mathematics (STEM) and minimum 5 years of prior relevant experience, or an advanced degree in a related field and minimum 3 years of experience.
• Current DoD 8570.1 IAT Level II or IAM Level I certification (e.g., Security+ CE, CCNA Security, CySa+, CAP, etc.).
• Active and transferable TS/SCI U.S. government‑issued security clearance required prior to start date.
• Preferable: Current DoD 8570.1 IASA E Level I certification (e.g., CASP+ CE, CISSP, etc.).

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching and lifetime income strategy option.
• Tuition reimbursement program.
• Student loan repayment program.
• Life insurance and disability coverage.
• Optional coverages: pet insurance, home and auto insurance, additional life, accident insurance, critical illness, group legal, ID theft protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health fertility and family planning benefits.
• Autism benefit.
• Employee assistance plan with up to 10 free counseling sessions.
• Wellness incentives and rewards program.
• Doctor on Demand virtual doctor visits.
• Bright Horizons child and elder care services.
• Teladoc Medical Experts second‑opinion program.
• Eligible for relocation assistance.

Equal Opportunity Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable protected class.