Low Voltage Service Technician

Arrayo; Frederick (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) Plan

Tuition reimbursement

Job summary

Arrayo is seeking a Low Voltage Systems Service Technician to represent the company and service alarm systems, including fire/security and data systems. Candidates should possess a strong background in electronics, as well as customer relations experience, and be able to obtain required licenses.

The position involves installation, troubleshooting, and communication with both customers and team members to ensure effective service delivery. The company offers a competitive salary and a comprehensive benefits package.

Qualifications

• Understanding of NFPA alarm system codes.
• Ability to interpret code books and handbooks.
• Willingness to achieve industry certifications.

Responsibilities

• Installation of system wiring as applicable.
• Perform troubleshooting as required.
• Communicate with customers regarding their life safety system.

Skills

Knowledge of NFPA alarm system requirements

Customer relations experience

Good communication skills

Field electronic practical experience

Education

AA degree in Electronics or equivalent technical training

Tools

Microsoft Word

Excel

System application software

Job description

Low Voltage Systems Service Technician

ARK Systems, Inc., has been providing superior service to our valued customers since 1973. We specialize in the systems integration of fire, security, sound, voice and data systems.

We are seeking an experienced, career-oriented individual in the alarm industry. This position is responsible for representing ARK by interacting with the contractors and customers, by servicing fire/security, card access, door entry, paging/sound and other electronic systems.

Essential Duties and Responsibilities

• Installation of system wiring as applicable.
• Completes associated paperwork in a timely, efficient manner per company requirements.
• Performs troubleshooting as required.
• Terminates devices and panel wiring.
• Programs panels and systems for proper operation per plans, specifications and code requirements.
• Responsible for truck inventory control.
• Communicates with ARK team members to effectively pursue company goals of installing and servicing alarm systems according to acceptable standards and practices.
• Communicates with customer concerning the importance, operation and status of their life safety system.
• Responds to after hour services calls as required per on‑call rotation.
• Other duties as assigned.

Qualified Candidates

• Must have knowledge of NFPA alarm system requirements and have the ability to interpret code books and handbooks.
• Must have customer relations experience and skills.
• Ability to obtain a Maryland and Virginia security technician license.
• Field electronic practical experience required.
• Good communication skills are necessary.Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
• Must maintain good driving record (insurable through our insurance carrier) for driving to/from job sites.
• Willingness to achieve various certifications of the industry.

Computer Equipment and Software Requirements

Various alarm systems, test equipment, communications equipment, drills and other hand tools. Microsoft Word, Excel, Access, PC Anywhere, system application software, etc.

Education and Experience Required

Requires an AA degree in Electronics or equivalent technical school training supplemented with 3-5 years of related industry experience. Basic computer literacy required and system specific training. Industry licenses and certifications required.

ARK offers a competitive salary and a comprehensive benefits package including medical (PPO/HMO), dental, vision, life insurance, disability, flexible spending accounts, in addition to tuition reimbursement, credit union, vacation and sick leave plans, and a matching 401(k) Plan.

To apply: please respond to the posting or visit us at www.arksysinc.com