Low Voltage Equipment Service Technician

STERIS IMS; Milwaukee (WI); On-site; USD 47,000 - 66,000; Full time

Job summary

Join a forward-thinking company as a Procedural Service Technician, where you'll play a vital role in ensuring the reliability of medical equipment in a fast-paced environment. This position offers a unique opportunity to engage with customers, perform essential maintenance, and utilize advanced technology to enhance service delivery. With a focus on customer satisfaction, you'll work collaboratively with cross-functional teams to provide exceptional support. This role not only promises career growth but also offers a comprehensive benefits package, making it an exciting opportunity for those passionate about healthcare and technology.

Benefits

Competitive pay

Paid Time Off

Healthcare, Dental, Vision

Disability coverage

401(k) with match

Company vehicle and phone

Maternity/Paternity leave

Tuition reimbursement

Opportunities for advancement

Qualifications

• 4+ years of experience in mechanical or technical roles.
• Basic computer skills and effective communication abilities.

Responsibilities

• Perform preventive and corrective maintenance on surgical equipment.
• Drive customer satisfaction through proactive communication.

Skills

Mechanical skills

Electrical skills

Customer engagement

Effective communication

Basic computer skills

Education

High School Diploma or GED

Associates degree or related certifications

Tools

Standard and specialized tools

Smartphone

Laptop

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Our team of Procedural Service Technicians build the foundation of trust and exceptional service support. They strive for unique experiences as they perform immediate equipment servicing, identify, quote, and coordinate service offerings to meet Customer needs.

The successful incumbent performs effective on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units, primarily in a hospital environment under a highly regulated, time-sensitive setting. Our technicians provide Customers with basic information, pricing, and options, focusing on clear, proactive communication during all service phases to optimize Customer operations. This role requires high adaptability and sound judgment to changing needs and demands.

They partner with cross-functional teams (Tech Support, Engineering, Service Contract Management) and escalate issues appropriately. They utilize advanced technology platforms to meet compliance-regulatory requirements, resolve troubleshooting issues, document activities, and improve the overall Customer experience.

The incumbent demonstrates fundamental skills and competence as a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high-performing team. This includes successful completion of STERIS technical and Customer engagement training (Achieving One of a Kind Service).

What You'll Do as a Procedural Service Technician:

1. Drive Customer satisfaction through proactive communication and commitment to resolving issues expediently.
2. Perform preventive and corrective maintenance on STERIS Surgical product lines, related products, and related competitive equipment safely and efficiently, including disassembling, replacing, repairing defective parts, rewiring, troubleshooting, adjusting/calibrating, and certifying equipment for use using standard and specialized tools and test equipment.
3. Perform Customer training and in-servicing on assigned equipment, coordinating activities with DSM and Capital Account Manager.
4. Ensure a positive Customer experience by performing installations, conversions, and start-up of custom equipment, and conducting site visits for small projects, coordinating with project managers and installers.
5. Utilize technology (smartphone, laptop, software) to perform administrative duties, including scheduling, updating work activities, completing service reports, troubleshooting, maintaining logs, and managing tools and parts inventory.
6. Establish and maintain effective communication with Customers, managers, support functions, and sales. Communicate scheduling and estimated times for work, respond proactively to problems, and recommend product enhancements based on knowledge and continuing education.
7. Identify sales opportunities, recommend STERIS products/services, and communicate leads to management and sales staff, acting as a positive ambassador.
8. Learn and adhere to hospital and operating room protocols, including all health and safety procedures.
9. Assist with inventory procedures and resolve purchase order issues as recognized by the DSM.

The Experience, Skills, and Abilities Needed:

• High School Diploma or GED with at least 4 years of work experience, including 2 years in mechanical/technical roles (e.g., mechanical, electrical, HVAC, automotive, IT).
• Customer and team engagement experience.
• Basic computer skills (Windows, email, mobile apps, data entry).
• Effective communication skills, both written and verbal.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Flexibility to work outside normal hours and travel overnight as needed.
• Ability to establish an effective home office setup.

*Associates degree, related certifications, military experience, or training in technical/mechanical areas may be considered towards experience requirements.

What STERIS Offers:

We value our employees and offer a comprehensive benefits package, including:

• Competitive pay
• Paid Time Off and holidays
• Healthcare, Dental, Vision
• Disability coverage
• 401(k) with match
• Company vehicle and phone
• Maternity/Paternity leave
• Additional benefits and discounts
• Tuition reimbursement and educational programs
• Opportunities for advancement

Pay range: $47,000 - $65,625, with potential bonuses or commissions. Pay is based on factors like experience, education, certifications, and location.

For more benefits details, click here.

STERIS is a leading global provider of healthcare products and services, supporting patient care and infection prevention, with approximately 17,000 employees worldwide.

For application assistance, call 1 [phone]. This contact is for accommodation inquiries only.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.