Lounge Server: Guest Experience & Upsell Pro

Magnolia Houston; Houston (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Magnolia Houston is seeking a dedicated guest service professional to provide attentive service at lounge stations. You will greet guests, stock and clean stations, and support smooth dining experiences during shifts. The role involves operating the POS system, handling payments, and ensuring compliance with safety and sanitation standards.

The ideal candidate has prior food and beverage serving experience, cash handling skills, and a friendly demeanor to engage guests throughout the shift.

Qualifications

• Previous food and beverage serving experience in a full service restaurant or lounge.
• Experience with computerized point of sale systems, and cash handling experience.
• Willingness to interact with guests in a friendly welcoming manner throughout the shift.

Responsibilities

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
• Greet arriving guests within designated time frame.
• Bus tables as guests depart, clear, clean and set for other guest use.
• Practice suggestive selling for all food and beverage orders taken.
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests.
• Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
• If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• Practice TIPS procedures relating to guest alcohol consumption.
• Keep menus (all types) clean and organized for the proper service period.
• Complete opening and closing side duties.
• Maintain cleanliness of Restaurant seating and serving areas during the service period.
• Adhere to Hotel food sanitation policies and procedures when handling food.
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• Inform the manager or supervisor of any problems with food or beverage product.
• Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
• Properly handle all chemicals and cleaning agents particularly when around food.
• Report any injury no matter how minor to your supervisor or manager.
• Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

Skills

Guest service

Cash handling

POS familiarity

Team player

Tools

POS software

Job description

Magnolia Houston is seeking a dedicated guest service professional to provide attentive service at lounge stations. You will greet guests, stock and clean stations, and support smooth dining experiences during shifts. The role involves operating the POS system, handling payments, and ensuring compliance with safety and sanitation standards.

The ideal candidate has prior food and beverage serving experience, cash handling skills, and a friendly demeanor to engage guests throughout the shift.