Lounge Server: Guest Experience & Service (Evening)

Magnolia Hotels; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Magnolia Hotels in Houston is seeking a guest service associate to provide attentive lounge service during assigned shifts. You will greet guests, stock and clean stations, and process orders through the POS system while ensuring proper billing and compliance with alcohol service rules.

The role requires previous F&B serving experience, comfort with POS systems and cash handling, and a friendly, proactive approach to guest interactions.

Qualifications

• Previous food and beverage serving experience in a full service restaurant or lounge.
• Experience with computerized point of sale systems, and cash handling experience.
• Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work.
• Willingness to interact with guests in a friendly welcoming manner throughout the shift.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position. #Magnolia

Responsibilities

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
• Greet arriving guests within designated time frame.
• Bus tables as guests depart, clear, clean and set for other guest use.
• Practice suggestive selling for all food and beverage orders taken.
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests.
• Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
• If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• Practice TIPS procedures relating to guest alcohol consumption.
• Keep menus (all types) clean and organized for the proper service period.
• Complete opening and closing side duties.
• Maintain cleanliness of Restaurant seating and serving areas during the service period.
• Adhere to Hotel food sanitation policies and procedures when handling food.
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• Inform the manager or supervisor of any problems with food or beverage product.
• Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
• Properly handle all chemicals and cleaning agents particularly when around food.
• Report any injury no matter how minor to your supervisor or manager.
• Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

Skills

Guest service

Cash handling

POS systems

Teamwork

Food & beverage knowledge

Tools

Point of Sale (POS)

Job description

Magnolia Hotels in Houston is seeking a guest service associate to provide attentive lounge service during assigned shifts. You will greet guests, stock and clean stations, and process orders through the POS system while ensuring proper billing and compliance with alcohol service rules.

The role requires previous F&B serving experience, comfort with POS systems and cash handling, and a friendly, proactive approach to guest interactions.