Lounge & Room Service Supervisor

Hyatt Hotels Corporation; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-termdisb

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑maint

Training, development, and career

Job summary

Concord Hospitality is seeking a Lounge Supervisor for Hyatt House Raleigh Downtown / Seaboard Station to lead lounge and room service operations, ensuring guest satisfaction and adherence to standards. You will open/close shifts, train staff, monitor service quality, and maintain safety and sanitation while supporting guest needs across meals and events.

This full-time role requires flexibility for nights, weekends, and holidays, and offers competitive wages along with comprehensive benefits.

Qualifications

• Prior supervisory experience in food and beverage or hospitality preferred.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Commitment to safety, sanitation, and Concord service standards.

Responsibilities

• Open and close shifts in accordance with manager’s checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Skills

Leadership

Training

Guest service

Communication

Organizational skills

Shift flexibility

Safety awareness

Job description

Concord Hospitality is seeking a Lounge Supervisor for Hyatt House Raleigh Downtown / Seaboard Station to lead lounge and room service operations, ensuring guest satisfaction and adherence to standards. You will open/close shifts, train staff, monitor service quality, and maintain safety and sanitation while supporting guest needs across meals and events.

This full-time role requires flexibility for nights, weekends, and holidays, and offers competitive wages along with comprehensive benefits.