Lounge Cocktail Server — Elevate Guest Experience

Fontainbleau; Las Vegas (NV); Hybrid; USD 20,664,000 - 38,573,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Lounge Server to create exceptional guest experiences by serving beverages promptly with a warm, attentive demeanor. You will take orders, coordinate with bartenders, and help maintain a clean, inviting lounge environment.

You will upsell premium cocktails and menu items, know the cocktail and wine selections, and ensure compliance with alcohol regulations in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
• Familiarity with a variety of cocktails, spirits, and wine selections to provide knowledgeable recommendations to guests.
• Previous experience as a cocktail server or in a similar guest-facing role preferred.
• Strong communication skills to interact effectively with guests and members in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays, based on the lounge's operational needs.
• Must meet the legal age requirement for serving alcoholic beverages in your location.

Responsibilities

• Welcome guests warmly and provide a friendly and approachable demeanor, engaging in courteous and attentive interactions throughout their visit.
• Take cocktail and drink orders from guests, accurately inputting them into the system for preparation by the bar staff.
• Efficiently deliver beverages to guests, ensuring drinks are served promptly and in pristine condition.
• Suggest premium or specialty cocktails, as well as additional menu items, to enhance the guests' experience and increase sales.
• Familiarize yourself with the cocktail menu and wine selections, providing insightful recommendations and descriptions to guests.
• Monitor tables and seating areas, ensuring they are clean, organized, and set up to accommodate guests comfortably.
• Process cash and credit card transactions accurately and responsibly, following established cash-handling procedures.
• Respond promptly to guest inquiries, address any concerns, and provide assistance as needed to create a positive experience.
• Comply with local alcohol service laws and regulations, monitoring guest intoxication levels, and refusing service when necessary.
• Collaborate with bartenders, bar backs, and other service staff to maintain a smooth flow of service and a cohesive team environment.

Skills

Interpersonal skills

Cocktail knowledge

Customer service

Communication

Flexible hours

Education

High school diploma

Job description

Fontainebleau Las Vegas is seeking a Lounge Server to create exceptional guest experiences by serving beverages promptly with a warm, attentive demeanor. You will take orders, coordinate with bartenders, and help maintain a clean, inviting lounge environment.

You will upsell premium cocktails and menu items, know the cocktail and wine selections, and ensure compliance with alcohol regulations in a fast-paced setting.