Lounge Server - BarSC - On Call

Suncoast Hotel and Casino; Las Vegas (NV); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Boyd Gaming Corporation is seeking a Beverage Attendant to deliver an elevated, high-touch experience at a prominent casino floor lounge. You will engage guests, uphold the lounge’s energy, and efficiently serve beverages while managing guest needs throughout the lounge.

The role requires extensive knowledge of beer, wine, cocktails and spirits, including upselling skills, and the ability to manage orders via POS, balance trays, and maintain a clean, energetic environment.

Qualifikationen

• Must be at least 21 years of age.
• High School diploma or equivalent.
• Minimum of 12 months experience in a high-volume front bar, service bar, and/or fine dining environment.
• Excellent customer service and communication skills.
• Must be able to lift and carry trays weighing approximately 40 pounds and stand for duration of shift.

Aufgaben

• Deliver elevated, high-touch beverage service on the casino floor lounge.
• Explain and upsell beverage options with extensive knowledge of beer, wine, cocktails, and spirits.
• Maintain awareness of the lounge environment and guest arrival patterns, ensuring immediate acknowledgment and engagement of arriving guests.
• Own the guest experience across the lounge by actively managing the floor, anticipating needs, and maintaining pace, energy, and service standards.
• Operate as an extension of the bar team by running drinks, resetting spaces, engaging waiting guests, and ensuring a smooth guest experience.
• Place the order in the POS or relay drink orders to bartenders.
• Carry and balance trays of beverages (20–30 pounds) and greet guests while taking and delivering orders.
• Compute charges and process payments, maintaining an accurate bank at all times.
• Maintain cleanliness of all dining area spaces.
• Demonstrate regular attendance and timeliness.
• Interact professionally with diverse customers with friendliness, empathy, and patience.
• Stay composed and adapt to changing conditions to maintain service quality.
• Support other bars, lounges, and gaming areas as needed.

Kenntnisse

Customer service

Communication skills

English proficiency

Ausbildung

High School diploma or equivalent

Tools

POS system

Jobbeschreibung

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Delivers an elevated, high-touch beverage experience at a prominent casino floor lounge, through engaging guest interaction, strong floor presence, and exceptional service execution. Responsible for creating a welcoming, high-energy environment that reinforces the modernized look and feel of the property as guests enter through the main doors, while efficiently serving beverages and managing guest needs throughout the lounge.

• Emanates the utmost in Boyd Style hospitality by delivering elevated, high-touch service with strong presence, energy, and professionalism, consistent with the Center Bar’s role as the centerpiece of the casino floor and a first impression for arriving guests
• Explain and upsell our beverage options. This will require an extensive knowledge of beer, wine, cocktails, and spirits, including flavor profiles, production methods, legal designations, history, etc.
• Maintains awareness of the full lounge environment and guest arrival patterns, ensuring immediate acknowledgment and engagement of arriving guests.
• Owns the guest experience across the lounge by actively managing the floor, anticipating needs, and stepping in wherever necessary to maintain pace, energy, and service standards.
• Operates as an extension of the bar team, proactively supporting service flow by running drinks, resetting spaces, engaging waiting guests, and ensuring no breakdown in the overall guest experience.
• Place the order in the POS or relay drink orders to bartenders.
• Carry and balance trays of beverages through the bar and lounge (approximately 20 to 30 pounds). Circulate throughout assigned work station on a continuous basis, greeting guests in a friendly manner, taking beverage orders, and delivering beverages.
• Compute charges for orders and accept payment for same; maintain an accurate bank at all times.
• Maintain cleanliness of all areas of the dining room.
• Regular attendance and timeliness.
• Ability to interact and respond to diverse types of customers with friendliness, empathy, patience, and genuine care.
• Maintaining a calm and professional demeanor when dealing with frustrated/demanding customers or other tense situations.
• Ability to proactively notice and address issues early before they escalated, cause customer frustration, or negatively impact customer experience.
• Ability to stay composed and adjust quickly to changing or unexpected conditions so customers still receive excellent service.Performs all relative miscellaneous duties as directed by supervisor/manager, including the ability to assist in other bars, lounges, and gaming areas as needed

Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent
• Minimum of twelve (12) months experience in a high-volume front bar, service bar, and/or fine dining environment.
• Must have excellent customer service and communication skills
• Must present a polished, confident, and professional appearance and demeanor consistent with a high-visibility, guest-facing role.
• Must be able to walk for duration of shift.
• Must be able to lift and carry trays weighing approximately 40 pounds. Must be able to communicate in English.
• Utilize computer systems for placing food and beverage orders and processing payments
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.