Lounge Attendant-Hotel San Jose

Hyatt Regency Calgary; Austin (TX); On-site; USD 36,000 - 42,000; Part time

Job summary

A leading company in the hospitality sector seeks a dedicated Lounge Attendant to enhance guest experiences at their Austin location. This role involves welcoming patrons, ensuring customer satisfaction, and maintaining service standards in a friendly, courteous manner. Ideal candidates will have a background in hospitality, strong communication skills, and a commitment to exceptional service.

Qualifications

• 1-2 years related experience in hospitality or service industry.
• Ability to read and interpret safety and operating documents.
• Good communication skills, both verbal and written.

Responsibilities

• Welcome patrons, seat them at tables in the Courtyard or Lounge.
• Ensure immediate response to all guest comments and concerns.
• Maintain cleanliness and setup of dining and serving areas.

Skills

Communication

Customer Service

Conflict Resolution

Education

TABC License

Tools

Point of Sale (POS)

Job description

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About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Job Summary

Lounge Attendant will welcome patrons, seat them at tables in the Courtyard or Lounge, and direct them to a menu to begin service. This person must be knowledgeable and up to date on current food and beverages offered at The Lounge. Customer satisfaction is priority number one at Hotel San Jose and our customers and guests alike have come to expect a level of care and service that exceeds expectations and inspires relaxation. So, we ask that you be friendly, courteous, and knowledgeable.

Organization- Hotel San Jose

Summary

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Job Summary

Lounge Attendant will welcome patrons, seat them at tables in the Courtyard or Lounge, and direct them to a menu to begin service. This person must be knowledgeable and up to date on current food and beverages offered at The Lounge. Customer satisfaction is priority number one at Hotel San Jose and our customers and guests alike have come to expect a level of care and service that exceeds expectations and inspires relaxation. So, we ask that you be friendly, courteous, and knowledgeable.

The Lounge Attendant must have good communication skills, be punctual in meeting guests' needs, and possess the ability to resolve conflict with a thorough understanding of Bunkhouse policies.All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.Furthermore, they must develop and maintain the company’s culture, values, and reputation in the public eye.

Responsibilities

• Ensure immediate response is given to all guest comments and concerns, inform the immediate supervisor of concerns, and assist in implementing corrective measures when necessary.
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
• Greet guests and seat them at tables or in waiting areas.
• Assign patrons to tables suitable for their needs.
• Provide guests with menus and water.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Operate POS systems to accept payments for food and beverages.
• Prepare receipts after establishments close
• Coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Take beverage orders from patrons
• Build cocktails and non-alcoholic beverage for patrons
• Explain how various menu items are prepared, describing ingredients.
• Run prepared food & drinks to patrons.
• Set up and break down the courtyard area to lounge standards.
• Serve snacks or food items to customers as requested or submit orders to Kitchen.
• Mix ingredients to prepare and garnish cocktails and other beverages according to Bunkhouse standards when they are in need.
• Clean glasses, utensils, and lounge equipment.
• Help plan and organize the menu and operations of the Cocktail Lounge or Bar
• Collect CC payment for all orders taken.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons.
• Maintain a high level of cleanliness and safety in the work area.
  
  

Qualifications

Qualifications

• 1-2 years of related experience in the hospitality or service industry
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to understand other computer programs (i.e., Point of Sale)
• Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals.
• Requires good communication skills, both verbal and written.
• Ability to learn and perform all essential job functions accurately and safely.
• TABC License required
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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