Lottery Fulfillment Associate

DraftKings Inc.; Newport (MN); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

DraftKings Inc. in Newport, MN is seeking an Operations Associate to be at the heart of a fast-paced fulfillment center, driving the success of our digital lottery courier product, Jackpocket.

You will manage customer lottery ticket orders and redemptions, keep real-time order statuses, and help streamline workflows to meet daily goals while maintaining equipment. This role requires flexibility to work weekends/holidays, strong attention to detail, and solid customer service and time-management

Qualifications

• Experience in fast-paced environments with a focus on accuracy and customer satisfaction.
• Strong attention to detail and ability to prioritize tasks.
• Reliable attendance and flexibility to work weekends/holidays.
• Proficiency with Excel or similar software for tracking orders and statuses.

Responsabilités

• Manage and process customer lottery ticket orders and redemptions from start to finish.
• Keep systems updated with real-time order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and deadlines.
• Maintain printing and scanning equipment to keep operations running smoothly.
• Support various operational projects to contribute to team success.

Connaissances

Customer service

Attention to detail

Time management

Flexible schedule

Excel

Outils

Microsoft Excel

Description du poste

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep our systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

If this job posting does not include compensation information, this is due to a technical error that our team is working to resolve! We will repost this position with compensation information as soon as it is resolved. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.