Lottery Field Service Technician (Novi, MI)

IGT; Michigan; On-site; USD 29,000 - 53,000; Full time

Job summary

Join a forward-thinking company as a Lottery Field Service Technician, where you will play a vital role in servicing and maintaining gaming equipment across various locations. This position offers an exciting opportunity to engage with customers, troubleshoot technical issues, and ensure the smooth operation of gaming devices. With a strong emphasis on teamwork and innovation, you will be part of a dedicated team committed to delivering exceptional service. Enjoy a competitive salary, comprehensive benefits from day one, and a supportive work environment that values your contributions and growth. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Company Vehicle

Medical Benefits

Paid Holidays

Paid Vacation

401K with Employer Match

Parental Leave

Life Insurance

Gym Membership Reimbursement

Tuition Reimbursement

Qualifications

• 1+ years of experience in customer service and technical repairs.
• Valid driver's license and good driving record required.

Responsibilities

• Service IGT equipment at customer locations and maintain service equipment.
• Troubleshoot and restore malfunctioning equipment in the field.

Skills

Customer Service

Technical Repairs

Troubleshooting

Communication

Education

High School Degree or GED

Tools

Company Vehicle

Basic Hand Tools

Job description

Lottery Field Service Technician (Novi, MI)

Join to apply for the Lottery Field Service Technician (Novi, MI) role at IGT

Lottery Field Service Technician (Novi, MI)

2 days ago Be among the first 25 applicants

Join to apply for the Lottery Field Service Technician (Novi, MI) role at IGT

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Responsibilities

Join the WINNING TEAM at IGT Global! IGT seeks a Lottery Field Services Technician in Taylor, Woodhaven, Monroe, and Novi, Michigan. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow the IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
  
  

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only)
• Medical benefits day one of being an IGT employee
• 12 paid holidays plus 2 floating holidays per year
• 3 weeks of paid vacation per year, prorated first year
• 401K with employer match and 100% vested day one
• Company paid parental leave, life insurance, short term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement
  
  

Qualifications

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service related position
• 1 or more years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
  
  

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Gambling Facilities and Casinos, Software Development, and IT Services and IT Consulting

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