Lottery Field Service Technician I

Brightstar Lottery; Michigan; On-site; USD 29,000 - 52,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health insurance

Dental insurance

Vision insurance

Life insurance

disability insurance

Tuition reimbursement

Paid time off

Wellness programs

Identity theft insurance

Job summary

Brightstar Lottery seeks a Field Services Technician to service equipment at retailer locations in Grand Rapids, MI. You will install, repair, and maintain lottery devices, manage supplies, and train retailers on procedures.

A valid driver’s license and color-vision ability are essential as you operate a 20-foot box truck in assigned zones. Two years of customer service and hands-on repair experience are required.

Qualifications

• High school diploma or GED required.
• Minimum of two years in a customer service-related role.
• Minimum of two years in technical repair or hands-on field work.
• Valid driver’s license and acceptable driving record.
• Ability to distinguish colors when servicing equipment.
• Willingness to drive a 20-foot box truck without a CDL.
• Residence near the service area and English communication proficiency.

Responsibilities

• Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
• Troubleshoot malfunctioning equipment and perform repairs to restore operation.
• Communicate service activities and resolutions to Dispatch.
• Deliver marketing materials and manage inventory records.
• Train retailers and provide guidance on equipment procedures.
• Maintain an organized company vehicle and follow policy.

Skills

Customer service

Technical repair

Color vision

Valid driver’s license

Education

High school diploma or GED

Job description

Location: MI Statewide, MI, US

Requisition ID: 19679

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Grand Rapids, MI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
• Troubleshoot malfunctioning equipment by cleaning, adjusting, repairing, or replacing components to restore operation.
• Communicate service activities, arrival and departure times, equipment issues, and resolutions accurately to Dispatch.
• Deliver marketing materials and consumable supplies, including paper, ribbons, and bet slips, while maintaining accurate inventory records.
• Train new retailers and provide refresher guidance on equipment procedures, including changing paper and ribbon.
• Maintain an organized company vehicle and comply with driver training, vehicle use, and maintenance policies.
• Complete required forms documenting field activities, equipment problems, and recommendations for procedural improvements.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• Minimum of two years of experience in a customer service-related position.
• Background of at least two years in technical repair or a related hands-on field.
• Valid driver's license and a driving record that meets company requirements.
• Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.
• Willingness to drive a 20-foot box truck occasionally without a commercial driver's license.
• Residence within reasonable proximity to the assigned service area.
• Ability to read, write, and communicate effectively in English is required

What You'll Bring

• Familiarity with field service dispatch processes and route-based customer support.
• Hands-on expertise troubleshooting electronic, mechanical, or communications equipment.
• Inventory management experience involving equipment, replacement parts, tools, or consumable supplies.

Physical Requirements

• Climb ladders and work at heights, including rooftops, when completing certain equipment installations.
• Lift and carry equipment weighing up to 50 pounds over significant distances.
• Transport equipment weighing up to 800 pounds with assistance from a colleague and appropriate lifting equipment.
• Remain seated and drive for prolonged periods while traveling throughout an assigned service area.
• Demonstrate the manual dexterity required to use tools and work safely around moving parts and electrical current.
• Operate in close quarters and outdoors during inclement weather as service conditions require.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.