Lot Porter

Miller Toyota; Manassas (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated individual to support the service department and deliver outstanding customer service. In this dynamic role, you will be responsible for ensuring customer satisfaction through effective communication and attention to detail while managing dealership vehicles. The ideal candidate will thrive in a fast-paced environment and possess a valid driver's license. Join a team that values professionalism and encourages personal growth, where your contributions will directly impact customer loyalty and satisfaction. If you are passionate about providing exceptional service and enjoy working with people, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent is required.
• Valid and clean driver's license is mandatory.

Responsibilities

• Provide exceptional customer service while delivering vehicles.
• Maintain accurate money handling and transaction records.

Skills

Customer service skills

Attention to detail

Money-handling skills

Keyboarding skills

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Job description

Provide a supporting role to the ASM as well as exceptional customer service upon delivering customer's vehicle back to them within a fast-paced team environment. Responsibilities include parking and moving dealership/customer vehicles.

QUALIFICATIONS

EDUCATION: High school diploma or the equivalent.

LICENSES: Valid and Clean Driver's License.

SPECIALIZED SKILLS:

1. Working well, side by side, in a fast-paced team environment.
2. Exceptional customer-facing skills.
3. Strict attention to detail.
4. Accurate and responsible money-handling.
5. Solid keyboarding skills.
6. Multi-tasking in a fast-paced environment.

OTHER REQUIREMENTS:

1. Ability to read and comprehend instructions and information.
2. Professional personal appearance.
3. Excellent communication skills.
4. Clean driving record.

PHYSICAL REQUIREMENTS:

1. Ability to drive.
2. Spending time indoors in air-conditioned areas.
3. Sitting: infrequently.
4. Standing: on a regular basis.
5. Walking: infrequently.
6. Bending, twisting and/or stooping: infrequently.
7. Lifting: 10 lbs to 25 lbs.
8. Over 50 lbs: infrequently.
9. Climbing stairs.
10. Repetitive hand/finger movement: on a regular basis.
11. Grasping/grabbing with hands: on a regular basis.
12. Pushing and pulling: infrequently.

EXPECTATIONS

GENERAL EXPECTATIONS:

1. Devote himself/herself to ensuring satisfaction to customers.
2. Determine management, production, and quality requirements by asking questions and listening.
3. Attend company meetings as required.
4. Maintain a follow-up system that encourages follow-through with assigned projects.
5. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
6. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
7. Understand the terminology of the business and keep abreast of technology changes in products and services.
8. Know and understand the federal, state, and local requirements which govern the company’s business.
9. Follow lawful directions from supervisors.
10. Understand and follow work rules and procedures.
11. Participate in performance management.
12. Interact well with others and be a positive influence on employee morale.
13. Uphold the company’s non-disclosure and confidentiality policies and agreements.
14. Work evening, weekend, and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS:

1. Together with the service department manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
2. Adhere to procedures for timely and proficient dealing of warranty claim paperwork policy and procedures.
3. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
4. Finalize repair orders for warranty, customer paid, and internal repair.
5. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
6. Be polite and friendly and greet customers and fellow associates promptly.
7. Conduct telephone transactions courteously and quickly.
8. Provide excellent customer service for all customers, whether external or internal.
9. Do not make commitments to customers that cannot be met or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
10. Accurately maintain and account for all transactions and monies collected throughout the shift and complete a cashier's check-out report at shift's end.
11. Learn from mistakes and determine how to avoid future repeat mistakes.