Lot Auditor - Durham, NC

Parking Management Company; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Parking Management Company (PMC) is seeking a Lot Attendant / Lot Auditor to ensure a smooth, safe, and organized parking experience. You will direct traffic, assist guests, monitor the lot, and keep the area clean and secure.

The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Responsibilities include ticketing and payments, reporting, administrative tasks, and maintaining overall lot operations.

Qualifications

• High school diploma or GED is required.
• Previous customer service experience is preferred, but a positive, helpful attitude is essential.
• Ability to work outdoors in all weather conditions.
• Strong communication and friendly attitude.

Responsibilities

• Direct traffic and assist guests to ensure a smooth, safe parking experience.
• Issue tickets and handle payments accurately; track receipts and paperwork.
• Complete shift logs; monitor tickets and revenue; document parking activity.
• Label keys and maintain organized records of parked cars and related data.
• Regularly check the lot; report unsafe or suspicious activity; ensure secure parking according to policy.
• Keep the parking area and booth clean; assist with light cleaning or janitorial duties.
• Assist guests with payments and parking questions; maintain a friendly attitude.
• Use radios to stay in contact with the team and support a positive work environment.
• Arrive on time; follow company policies; maintain a professional appearance and conduct.

Skills

Customer service

Attention to detail

Outdoor work

Teamwork

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience-delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Primary Objective

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Key Responsibilities

Ticketing & Payments

Issue tickets, handle payments accurately, and track money and paperwork responsibly.

Reporting & Documentation

Complete shift logs, track tickets and revenue, and document parking activity.

Administrative Support

Label keys, record vehicle details, and maintain organized records of parked cars.

Security & Compliance

Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.

Lot Maintenance

Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.

Customer Service

Help guests with payments and parking questions while maintaining a friendly, helpful attitude.

Teamwork & Communication

Use radios appropriately, stay in contact with the team, and support a positive work environment.

Professionalism & Attendance

Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.

Additional Duties

Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Qualifications

Knowledge, Skills, and Abilities

Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential.

Licenses & Background Requirements