Lot Auditor - Annapolis, MD
Parking Management Company
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Benefits offered by this job
Job summary
Parking Management Company is seeking a Lot Attendant / Lot Auditor to deliver friendly, high‑quality service outdoors. You will direct traffic, assist guests, monitor the lot, and help keep the area clean and secure.
The role requires a high school diploma or GED, a valid driver’s license and reliable transportation, and a clean driving record. OT eligibility applies, with schedule potentially including nights, weekends, and holidays.
Qualifications
- High school diploma or GED required.
- Valid driver’s license and reliable transportation required.
- Clean motor vehicle record with no more than three moving violations in 3 years.
- Background check required and maintained during employment.
Responsibilities
- Direct traffic and assist guests.
- Monitor the lot and maintain a clean, presentable area.
- Issue tickets and process payments accurately.
- Complete shift logs and document parking activity.
- Label keys and record vehicle details.
- Ensure vehicles are parked safely and per policy.
- Communicate with team using radios and maintain professional demeanor.
Skills
Education
Job description
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.
To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.
Issue tickets, handle payments accurately, and track money and paperwork responsibly.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential.
A valid driver’s license and reliable transportation are required. Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years. Successful completion of a background check is required and must be maintained throughout employment. No special certifications are necessary for this role.
Must be able to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean, professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential, as shifts may include nights, weekends, and holidays. Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions.
Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
- Health Benefits – Medical, vision and dental insurance
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Belleview University
- Nationwide discounts through Perks at Work
- Military friendly employer
All non-exempt positions will receive overtime pay (when applicable).
Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.
This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.
PMC is compliant with all state workman’s compensation laws.
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Lot Auditor
Commercial Parking Division / Hotel Self Parking Division
Commercial Parking Manager / Hotel Self Parking Manager
Full Time / Part-Time
Non-Exempt
Hourly base rate
(Rates can vary by market)
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