Lot Auditor - Knoxville, TN

Parking Management Company; Knoxville (TN); Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

Parking Management Company (PMC) seeks a Lot Attendant / Lot Auditor to guide guests, process payments, and keep the lot secure and orderly. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

The role emphasizes great customer service, adherence to parking policies, and supporting daily lot operations. A high school diploma or GED is required, with prior customer service experience preferred.

Formación

• High school diploma or GED required.
• Previous customer service experience is preferred.
• Comfortable working outdoors and standing for extended periods.

Responsabilidades

• Issue tickets and process payments accurately.
• Complete shift logs and document parking activity.
• Label keys and maintain organized records for parked cars.
• Regularly inspect the lot for safety and policy compliance.

Conocimientos

Customer service

Attention to detail

Outdoor work

Teamwork

Educación

High School diploma or GED

Descripción del empleo

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience-delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Primary Objective

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Key Responsibilities

Ticketing & Payments

Issue tickets, handle payments accurately, and track money and paperwork responsibly.

Reporting & Documentation

Complete shift logs, track tickets and revenue, and document parking activity.

Administrative Support

Label keys, record vehicle details, and maintain organized records of parked cars.

Security & Compliance

Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.

Lot Maintenance

Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.

Customer Service

Help guests with payments and parking questions while maintaining a friendly, helpful attitude.

Teamwork & Communication

Use radios appropriately, stay in contact with the team, and support a positive work environment.

Professionalism & Attendance

Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.

Additional Duties

Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Qualifications

Knowledge, Skills, and Abilities

Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential.

Licenses & Background Requirements