Lot Attendant - Mass General Hospital

townepark; Boston (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park in Boston is seeking a Lot Attendant to accurately collect and reconcile revenue and parking reports while delivering warm, efficient hospitality to guests throughout their stay.

The role includes parking and retrieving vehicles, stacking when needed, and upholding Towne Park’s policies with a friendly, professional demeanor.

Qualifications include a high school diploma or GED, a valid driver's license, and the ability to pass a background check; shifts are Monday–Friday, no weekends.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old with background check and drug screen.
• Valid driver's license with clean driving record.
• One to three months related experience or training; or equivalent.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with guests and staff.
• Greets guests, provides directions, and uses Towne Park phone etiquette.
• Provides information about surrounding area and protects confidentiality of guest information.
• Stacks vehicles when necessary and secures keys; retrieves vehicles promptly.
• Collects and reconciles revenue; completes shift reports and operates POS/ ticketing devices.
• Obtains daily event and rate information; manages guest folios and vehicle inventory for billing.

Skills

Customer service

Manual transmission

Parallel parking

English literacy

Cash register

Education

High school diploma or GED

Tools

POS system

Register

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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Job Details

NO WEEKENDS

Public Transport Required - No Employee Parking

Compensation

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

The hourly base pay range for this position is $16-$17 per hour.

Work Schedule

Work Schedule: The work schedule for this position is Monday-Friday shifts.

Benefits

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

ESSENTIAL FUNCTIONS

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.-15%
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.- 15%
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10%
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.-20%
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20%
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED); OR

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background check and drug screen
• A valid driver's license and clean driving record

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• Knowledge of customer service

Skills:

• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group s