Lot Attendant Attendant - PPAC Garage – Providence

Towne Park; Rhode Island; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k retirement savings plan

accident insurance

critical illness insurance

hospital indemnity insurance

telemedicine benefits

Job summary

Towne Park in Rhode Island is seeking a Lot Attendant to accurately collect and reconcile revenue and parking reports while delivering outstanding hospitality to guests. You will assist with parking, vehicle retrieval, and ensuring guest safety and satisfaction during each visit.

Qualifications include high school diploma or GED, 18+ years old, clean driving record, and ability to pass background and drug screenings. Flexible schedule and weekend work required.

Qualifications

• Knowledge of customer service.
• Ability to use register/computer systems.
• High school diploma or GED required.
• 18 years or older; background check and drug screen required.

Responsibilities

• Maintains a pleasant and professional demeanor with guests, staff and coworkers.
• Assists guests with directions and inquiries; greets guests using professional etiquette.
• Stacks and retrieves guest vehicles, secures keys and drives cautiously.
• Collects and reconciles revenue; completes shift reports and maintains receipts.
• Operates equipment such as register, gate and credit card machine; follows bank procedures.
• Maintains guest folio archives and vehicle inventory for billing.

Skills

Customer service

Register/Computer

Education

High school diploma or GED

Job description

About Towne

Towne is an exceptional arrival through departureexperience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. Fornearly 40years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

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The Parking Enforcement Attendant directly reports to the Account Manager. This position is responsible for performing a variety of Facility/Garage/Lot supportive functions which include, but are not limited to; customer service, cashiering, flagging, cleaning, lot maintenance, operating and maintaining revenue control equipment, filling out reports, issuing parking citations, opening and closing of booths.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $17 - $19 per hour.

Work Schedule: Flexible availability; weekends required.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate.-15%
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests.- 15%
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.- 10%
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable.-20%
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).-20%
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes.-20%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED); OR

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background check and drug screen
• A valid driver’s license and clean driving record

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• Knowledge of customer service

Skills:

• Customer service experience preferred
• Register/Computer experience preferred