Lot Attendant - 69 Nw 23rd St. Miami

townepark; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life & AD&D insurance

Short-term & long-term disability

401k retirement plan

Paid time off

Holidays & floating holidays

Job summary

Towne Park is seeking a Lot Attendant to handle the overall cleaning of the lot area, collect and reconcile revenue, and provide exceptional hospitality to guests during their stay. The role requires friendly interaction, accuracy in reporting, and adherence to parking policies.

Responsibilities include greeting guests, assisting with directions, handling vehicle stacks, securing keys, and maintaining accurate shift and revenue records while upholding Towne Park standards.

Qualifications

• Education: High school diploma or GED.
• Must be at least 18 years old and pass a background check and drug screen.
• Valid driver's license and clean driving record.
• 1–3 months related experience or equivalent.
• Knowledge of customer service.
• Register/Computer experience preferred.
• Ability to drive manual transmission and parallel park.

Responsibilities

• Greet guests warmly and maintain a professional demeanor.
• Assist guests with directions and inquiries; maintain Towne Park phone etiquette.
• Provide information about local area; protect guest confidentiality.
• Park and retrieve vehicles; secure keys; manage vehicle inventory.
• Collect and reconcile revenue; complete shift reports and receipts.
• Note daily events and rates; maintain guest folio archives.

Skills

Customer service

Register/Computer experience

Drive manual transmission

Parallel parking

Education

High school diploma or GED

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here .

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $16.00 - $18.00 per hour.

Work Schedule: Flexible/ Weekends Required.

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company's 401k retirement savings plan.
• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Lot Attendant is responsible for the overall basic general cleaning of the lot area while accurately collecting and reconciling revenue and parking reports and providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant, when required, is also responsible for upholding sites management teams parking policy and procedures.

ESSENTIAL FUNCTIONS

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. (15%)
• Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Stands while serving guests. (15%)
• Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. (10%)
• Stacks vehicles when necessary using Towne Park standards for parking. Properly secures keys for stacked vehicles. Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s). Collects data in accordance with parking operations, if applicable. Cleanliness check each shift of all guest entrances and lot area. The check will include the removing all trash in the common area. (20%)
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Accurately completes shift report. Follows all bank standard operating procedures. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.). (20%)
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes. (20%)

QUALIFICATIONS

• Education: High school diploma or general education degree (GED); OR
• Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background check and drug screen
• A valid driver's license and clean driving record
• Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Knowledge of customer service
• Skills: Customer service experience preferred
• Skills: Register/Computer experience preferred
• Skills: Must be able to drive manual transmission and perform parallel parking