Loss Recovery Representative

Westlake Services, LLC; Dallas (TX); On-site; USD 42,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

Life Insurance

401K Matching

Employee Stock Ownership Program

Wellness Program

Certification Programs

Discounts on parks, museums, movie tix

AT&T Wireless Discounts

Paid Vacations Days

Paid Sick Days

Paid Holidays

Dell Member Purchase Program

Advance Pay

Job summary

Westlake Financial is hiring a Charged-Off Collector in Dallas, on-site. You will contact customers, negotiate payment plans, and perform skip tracing to recover assets, while maintaining accurate records and collaborating with the team.

The role requires strong negotiation, listening skills, and knowledge of FDCPA and auto-finance experience. Base pay is $20.50 per hour with performance-based bonuses up to $6,800 monthly, plus tiered $500 retention bonuses at 3 and 6 months.

Qualifications

• Strong skip-tracing background.
• Excellent communication, negotiation, and written skills.
• Flexible availability – overtime and weekends as needed.
• Proven ability to multitask and meet tight deadlines.
• Typing speed of at least 35 WPM.
• Driven to meet goals and grow within the department.
• Thorough understanding of FDCPA and state/federal collection laws.
• Minimum of 2 years of experience in automotive finance, with knowledge of collections, repossession, and skip tracing.
• Proficient with Microsoft Excel, Outlook, and other office software; comfortable with web-based applications and skip-tracing tools.
• High school diploma or equivalent; college coursework preferred.

Responsibilities

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
• Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
• Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
• Maintain accurate records of account activity, updates, and vehicle recovery progress.
• Collaborate with team members to support department goals and share information on active cases.
• Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
• Ensure confidentiality of all company operations, customer information, and technology systems.

Job description

Description

WESTLAKE WARRIOR |Post-Late Stage Collections
Dallas, TX | On-site

Why Westlake?

• Base Pay:
  • $20.50 per hour plus bonus potential of up to $6,800 monthly based on individual and team performance.
• Tiered Retention Bonus:
  • Receive $500 upon completion of 3 months from the start date.
  • An additional $500 upon completion of 6 months from the start date.

What You’ll Do:

The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial. This position requires strong negotiation and listening skills, sound judgment, and the ability to make strategic decisions regarding repossession and settlements.

• Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.

Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.

Conduct extensive skip tracing to locate customers, vehicles, or potential leads.

Maintain accurate records of account activity, updates, and vehicle recovery progress.

Collaborate with team members to support department goals and share information on active cases.

Handle multiple priorities efficiently in a fast-paced, goal-driven environment.

Ensure confidentiality of all company operations, customer information, and technology systems.

What We’re Looking For:

Strong skip-tracing background with the ability to locate customers and collateral effectively.

Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.

Flexible availability – able to work overtime and weekends as needed.

Proven ability to multitask and meet tight deadlines in a fast-paced environment.

Typing speed of at least 35 WPM with solid attention to detail.

Driven to meet goals and motivated to grow within the department.

Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).

Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.

Ability to assess and value collateral accurately.

Proficient with computer systems, including Microsoft Excel, Outlook, and other office software.

Comfortable using web-based applications and online skip-tracing tools.

• High school diploma or equivalent required; college coursework preferred.

FULL TIME BENEFITS

• Medical, Dental, and Vision Benefits
• Life Insurance, Flexible Spending Account
• 401K Matching
• Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet - Advance Pay

ABOUT US

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.